Skate Hut Return Policy

  • You can return your item within 30 days of purchase.
  • If your item is faulty, then you are eligible for a full refund.
  • The product should be in resellable condition when you return it.

Skate hut is a UK-based company that sells various items ranging from Skateboards to clothes. The company’s main USP is its Skateboards and roller skates.

The company was established in 2007. If you reside in the UK and looking for anything related to skateboarding or roller skates, then Skate hut is your final stop. You will find thousands of items available on this site.

Like any other eCommerce company, Skate Hut also deals with return and refund requests. Today we will look at the Skate Hut return and refund policy. 

After reading this article, you can make sure that you are eligible for a full refund or not.

What is Skate Hut Return Policy?

What is Skate Hut Return Policy

Skate Hut Return and refund policies are very thorough regarding refund and return-related requests.

Let’s take a look at the main aspects of the Skate hut return policy in points,

  • You can return or exchange any unwanted product within 30 days from the purchase date. You can either get a full refund or store credit.
  • Skate Hut Christmas return policy is different compared to its standard return policy. Any purchase made from 1st October 2021 can be returned until 17th January 2022.
  • Items returned after 30 days time period under the Christmas return policy will not yield a refund. Rather than the usual refund, you will get Skate Hut reward points. 
  • Your product must be returned unused with the original packaging intact, and it should be in a re-saleable condition to get a refund.
  • Skate Hut will not refund original refund charges.
  • Using Skate Hut designated return service will cost you £2.99($3.94). This amount will be deducted from your refund.
  • It usually takes seven working days to process your refund. However, it can also take 15 working days during busy days.
  • If you receive faulty or incorrect items, you should contact the Skate hut team ASAP at sales@skatehut.co.uk or call them at 0121 501 1111. You should contact them within 48 hours of receiving it.
  • If your item has been visibly used or worn, marked or dirty, without packaging or damaged packaging, damaged in transit due to insufficient packing, washed or laundered, it will not be returned

Return Methodology

Return Method Important Points Return Procedure
By Post return(For UK residents only) Always include your invoice with your parcel.
The product should be in new and unused condition. 
The product should have original packaging and labelling.
It will take nearly seven days to process your return.
Skate Hut will not be responsible if you send your product with any other service than Skate Hut designated return service and your product is lost during transit.
If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.
The company will deduct £2.99($3.93) from your refund or gift to cover the cost of return.
The item should be in a resaleable condition, and its original packing should be intact.
Do not put any sticker or tape over the original item packing. Wrap it first and then place the tapes.
You need to fill up the provided return form. If you misplaced the form, contact the Skate Hut team to get a new one. Mail them at sales@skatehut.co.uk
Pack your items correctly by taking all the precautions. Do not tamper with original product packing.
If you use the Royal Mail service to return your items, click here to generate a Royal Mail return label.
If you use the Collec+ service to return your items, click here to generate a Collect+ return Label.
In the case of Royal Mail and Collect+ delivery service, take your package to their office and drop it there. They will deliver the package. Don’t forget to add a return label to it.
If you want to post it through any other post-service, use the below-mentioned address,
RETURNS DEPTSkateHut LtdUnit 2, Block 2Shenstone Trading EstateHalesowenWest MidlandsB63 3XB


 
International return All tags and packaging must be intact.
The product must be in new and unused condition.

Always have the proof of postage with you.
You are required to pay for your own return postage cost. However, if your product is faulty, your cost will be reimbursed.
Pack your products correctly in the parcel.
Complete the return details on your delivery note. You can download your return form from here.
You need to fill up the provided return form. If you misplaced the form, contact the Skate Hut team to get a new one. Mail them at sales@skatehut.co.uk
Place your completed return form inside the package.

Take your package that you intend to return to your nearest post office and post it to the address below.
RETURNS DEPTSkateHut LtdUnit 2, Block 2Shenstone Trading EstateHalesowenWest MidlandsB63 3XB  

What is Skate Hut Refund Policy?

What is Skate Hut Refund Policy

Let’s take a look at the Skate Hut refund policy’s central aspect,

  • If you return your product within 30 days from the purchase date, you are eligible for a full refund.
  • Original Delivery charges are not refundable.
  • Don’t forget to add a note inside the parcel. It should include the order number, name of an item which you intend to return, and what action should Skate Hut take.
  • The refund will not be processed until Skate Hut collects the returned item and thoroughly inspect it.
  • If you miss the 30 days to return your item, you are not eligible for a refund.
  • If you didn’t include the return form and RMA number with your parcel, your refund would be denied.
  • If your item is damaged or unsellable, a refund will be denied.
  • The refund will be denied if the item arrives at the Skate Hut warehouse after 30 days of getting the RMA number.
  • Skate Hut can take up to fourteen working days to process your return. After that, it will take 72 hours for the refund amount to be credited back into your account.

Refund Eligibility.

Reason for Refund Will you get a Refund?
Your products are faulty  Yes
Products are of the wrong size Yes
Wrong products delivered Yes
If product hygienic seal is broken when you return it No
If you return your product after Thirty days of Purchase No
If you return your product within Thirty days of purchase. Yes

Summary Table

Skate Hut
Company Name Skate Hut
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product or unused product
Return Mode By Post and International Return
Return charge £2.99($3.94) for UK based
Is your delivery refundable? No

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