Mamas and Papas Returns Policy (Detailed Gist)

  • 28 days guaranteed return.
  • Items must be in unused and undamaged condition.
  • Delivery charges are non-refundable.

Mamas and Papas is a nursery brand and manufacturer based in the United Kingdom. It supplies pushchairs, prams, furniture, maternity wear, and baby products. The company was founded in 1981 with its headquarters in Huddersfield. 

Mamas and Papas have also devised a return policy for its customers, competing with other nursery brands. The return and refund policy informs customers about the methods involved after cancelling an item purchased from the brand. 

This article provides adequate knowledge about Mamas and Papas’ return policy and describes how refunds are made upon cancelling a product. 

What is Mamas and Papas Return Policy?

What is Mamas and Papas Return Policy

The return policy of Mamas and Papas states that customers shall return the product within 28 days from purchase. 

All the products must be in original packing conditions, with all the required tags attached. Customers must also keep valid purchase proof while returning the item. 

No of days available. Can the product be returned?
28 days from purchase. Yes.
After 28 days. No.

Mamas and Papas takes up to 14 days for refunding the amount back to the account. If the product has been purchased through a gift card, the refunded amount will be processed in the gift card only.

The customer shall pay any hike in the item’s price at the time of return, and any decrement in price will be refunded. All refunds will be made in the same currency through the original mode of payment. 

Delivery charges paid by Mamas and Papas at delivery are not eligible for a refund. 

Refund Eligibility

Type of product Return Eligibility
Toiletries. Non returnable.
Mattresses. Non Returnable.
Furnitures. Returnable but not in pieces.
Clearance or refurbished items. Non-Returnable.

Any item marked as seen or has a red dot on it shall not qualify for a return. Those are final sale products, and Mamas and Papas products bought from any other retailer cannot be returned to the company.

If you bought a furniture set with separate pieces that are non-returnable items, you need to return them in line if you change your mind. You need to carry valid proof of purchase to qualify for a full refund at the time of return. No other excuses shall be entertained. 

How to return Mamas and Papas products?

How to return Mamas and Papas products

For the convenience of customers, Mamas and Papas allows customers to return their products through several methods. Note that furniture returns will be done based on the terms and conditions.

You need to contact the support centre of Mamas and Papas for the refund of any payment made through Amazon or PayPal.

To Mamas and Papas store.

Contact any Mamas and Papas store and return the product in original packing condition within 28 days. You must follow the return policy while returning an item. 

To the support centre.

You can return the product by filling up the return label and keeping them inside the package. Alternatively, Mamas and Papas also allow their customers to send email order confirmation or store gift receipts with the details of the product.

The package must be sent to the following address:

Mamas and Papas Returns Department
Colne Bridge Road,
Huddersfield,
HD5 0RH

Items above 50 or 100 pounds are advised to be returned through a trackable delivery system. Mamas and Papas might not accept any damaged or lost products in transit. 

By recommended carrier

If you cannot return your item through any of the aforementioned methods, Mamas and Papas is here to help you. Contact the customer service team at 0345 268 2000, and they will arrange a return for you.

In this method, the company might charge 40 pounds or 80 euros for picking up the return. 

Sum Up Table

Mamas and Papas.
Name of the Company. Mamas and Papas.
Is return allowed? Yes.
Mode of return. Online and Offline.
Time allowed for return. 28 days.
Shipping charges refundable? No.
Time taken by the company to process the refund. 14 days.

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