SSENSE Returns

  • 30 Days Assured return from purchase date.
  • Item must be returned in unwashed and original condition.
  • Entity must have the tags at the time of return.

SSENSE is a multi-brand retailer located in Montreal, Canada. The brand specialises in the sale of high-end streetwear and designer fashioned goods. The company delivers its products to 114 different countries across the globe and has websites in Japanese, French, Korean, and English. 

With all other fashion brands in line, SSENSE has also developed a return and refund policy for its customers. The policy has been tossed in view of the company’s product holders, who tend to inquire about the refund process post product cancellation. 

This article has been written to provide adequate information about the return policy of SSENSE and see how the refund process is carried out after cancellation. 

Table of Contents

What is the SSENSE Refund Policy?

What is the SSENSE Refund Policy

SSENSE offers us a limited period of 30 days from the date of purchase, within which customers have to initiate their refund. Products must be in unwashed and unaltered condition, and all the tags must be attached to face no hassle at the time of return. 

Period available to return the product.Is return possible?
30 days from purchase.Yes.
After 30 Days.No.

The company has also stated that free shipping is offered to those customers living in Japan, Canada, and the United States. If the item is not found in its original condition, it shall be returned to your address. 

While requesting a refund from SSENSE, customers must also have a copy of the postage. Any request for a refund will be rejected if the customers fail to provide a copy of the postage when asked. Refunds are initiated within five days from the date of cancellation. 

Refund Eligibility

Category of Product.Refund Eligibility.
Footwear.Possible only if the shoe is returned in the original condition along with box. 
Swimwear or intimate apparel.Must be returned with the intact original hygiene sticker and unworn. 
Face Mask.No return is possible due to hygienic reasons. 
Apparel.Must be returned in its original condition.
Selfcare.Must be returned in its original condition.
Sexual wellness.No return is possible. 
Technology.Must be returned in its original packing conditions. 
Faulty items. Returnable with the consent of customer care. 

Once SSENSE accepts the return, the refund process will begin. All refunds will be credited within five days from issuing the return, and the amount will be returned to the actual mode of payment. You must contact your respective bank for more details in case of further delay. 

How to return SSENSE product?

How to return SSENSE product

SSENSE has devised two different methods for returning their items. You must follow the steps mentioned below to return your item.

Japan, Canada and the United States

  • Visit the webpage of SSENSE.
  • Login to your account and visit order history.
  • Request prepaid return label. ( PPL ).
  • Return, and PPL instructions will be sent to you through your mail-id. 
  • Print out the label and follow the instructions properly.

Customers will receive free shipping for returns from the respective countries.

International Returns

  • Visit the webpage of SSENSE.
  • Login to your account and access the order history.
  • Request a return authorization. ( RA )
  • Return instructions and RA number will be sent to you through email confirmation.
  • Follow the given instructions to comply with the local postal service.

Customers are responsible for covering the shipping charges at their own cost. 

Summary Table

Name of the company.SSENSE.
Is return allowed?Yes.
Method of Return.Online.
Period available to return the product.30 Days.
Span taken by SSENSE to initiate refund.5 Business Days.
Shipping charges required?Yes. (Only for the international customers)

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