Mint Velvet Return Policy

  • 28 days assured return guaranteed for the products.
  • Refunds are transferred within 10 working days of receiving the parcel. 
  • Additional labels and tags are mandatory.

Mint Velvet is a women-only fashion and retailer brand. Since its inception in 2009, the company has been present in almost all the corners of the globe, and it also has a physical store in the United Arab Emirates. 

The women-only fashion brand and clothing retailer offers a wide range of products. It includes dresses, coats, bottoms, jackets, tops, and other items. 

Besides selling apparel products, Mint Velvet also sells a wide range of accessories like beauty products, gifts, footwear and other merchandise. The brand has more than forty-five offline stores in the United Kingdom. Apart from it, Mint Velvet also has its products in several departmental stores.

Clothing items from Mint Velvet are common among ladies and females of the United Kingdom. The company is known for selling quality articles. However, customers wish to change their minds if they are not satisfied with the items.

For them, Mint Velvet has designed a specific return policy to clarify the methods involved in returning any item. If you have any confusion, you can check out the article to clear all your doubts. 

Table of Contents

What is Mint Velvet’s Return Policy?

What is Mint Velvet’s Return Policy

Like all other companies, Mint Velvet also has some terms and conditions that every customer must follow. The list of requirements is mentioned below in points. 

  • Products of Mint Velvet are covered under 28 days assured return policy. Therefore, if the customers wish to change or return their items, they must do so within the mentioned phase. 
  • All the products must have the original tags and label attached to the product. An item will not be eligible for a return without the original labels and tags. 
  • Customers living outside the United Kingdom should return the items online as their concessions are not accepted at the physical stores.
  • Refunds for the returned items are processed within 10 working days. The amount is credited to the original method of payment. 
  • The returned items must be in original packing conditions with no marks of stain or dirt. Any alteration sign on the returned item will make the product void from returns. 
  • All the returned goods must possess the return slip inside the package. Mention the reason for the return and the product. 

Follow all the terms and conditions of the Mint Velvet Return Policy so that you do not face any problems while returning the items. Carry the postage as proof after returning the item. 

Return Eligibility

Most of the Mint Velvet Products are eligible for a return. However, some items are exceptions and cannot be returned. Check out the oddities of Mint Velvet in the below table.

Type Of ProductMethods involved
Swimwear.Returnable but only with the hygiene tag attached.
Earrings and chocolates.Not eligible for a return due to hygiene issues. 
Damaged items.Not eligible for a return.
Items with stains and marks.Not eligible for a return.
Products having all the tags and labels attached.Eligible for a return.
Faulty items.Eligible for a return but only after proper inspection.

These are some exceptions stated by Mint Velvet. In the table below, you cannot return the products mentioned as “ Not eligible for return” in the table mentioned above.

How to Return Mint Velvet Products?

How to Return Mint Velvet Products

The company has stated some easy methods for customers to return their products. You can follow any of the steps to avail the return policy.

Mode of ReturnSteps involved
Return Via Royal Mails.Add your address to the return label received with the order. Attach them over the original label and cover them. Complete the return note and enclose it within your return item. Make sure that the order number is visible. Send the parcel to the local postal service and keep the postage as proof of purchase. Once the order is received, the refunds will be processed within 10 days. 
Collect Plus Returns.Visit the official website to collect plus returns. Print the return label. Enter your email address and order number. Attach the collect+ label received through email and place them inside the package. Take your package to the collect+ store and return the parcel. Keep the postage as return proof. 
Store returns for Ireland and the United Kingdom.Find your nearest Mint Velvet store and return the parcel. Ensure that you carry all required documents and paperwork and a confirmation email. The refund will be processed once Mint Velvet receives the returned item.
International Returns.Complete the return portal and keep it inside the package. Generate your prepaid return label. Enter the 12 digit order id along with your email address. Select the item you choose to return. You can select two options to return the parcel.
DHL online.DHL service point.

Sum Up Table

Mint Velvet
Name of the companyMint Velvet
Is return allowed?Yes.
Mode of return.Online and Offline.
Time available for return.28 days.
Time taken by the company to process the refund.10 days.
Labels and Tags required?Yes.
Additional charges?No.

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