Hawes and Curtis Return Policy

  • You can return your item within 3 months of purchase in some cases.
  • If your item is faulty, then you are eligible for a full refund.
  • The product should be in resellable condition when you return it.

Hawes&Curtis is a UK-based clothing brand that is a shirt connoisseur specializing in fine tailoring and accessories for men and women. Founded in 1913, the brand believes in innovation and outstanding values.

Hawes&Curtis operates 20 stores in the U.K. and one in Germany. Although they still make the highest quality clothes, many people apply for returns and refunds.

So today, we will see Hawes and Curtis’s Return and Refund policy. After reading this mini-guide, you will be able to decide whether you are eligible for a full refund or not. 

Let’s start.

What is Hawes And Custis’s Return Policy?

What is Hawes&Custis's Return policy

Hawes and Custis Return and refund policies are comprehensive regarding refund and return-related requests.

Let’s take a look at the main aspects of the Hawes&Curtis return policy in points,

  • Any purchase made at the Hawes&Curtis store shall be returned at the Hawes&Custis store only.
  • You can always return or exchange your shirts within three months of the purchase date. Shirts can be returned on a no-quibble basis.
  • In the case of Suits(Jackets, Waistcoats, and Trousers), you can return or exchange them within one month from purchase.
  • Your clothes should be unworn, unaltered, and resaleable, or your return request will be denied.
  • In the case of Loungewear/sleepwear, you can return or exchange them within three months of the purchase date.
  • In the case of sale and clearance items, only exchange is allowed. No return will be allowed.
  • In the case of Outwear (Blazers, Raincoats, Casula Coats&Jackets, Leather&Suede Jacket), exchange and return are possible within the one month of purchase date.
  • In the case of Shoes, the return and exchange can be done within one month from the date of purchase.
  • Items such as swimwear, socks, facemask, and underwear are non-returnable due to hygienic reasons. 
  • All other accessories can be returned or exchanged within three months of purchase.
  • All other types of clothes can be returned or exchanged within three months from the date of purchase.

Return Methodology

Return Method Important Points Return Procedure
By Post return(For UK-based customers) Always include your invoice with your parcel.
Return is free for UK-based customers.
The product should be in new and unused condition. 
The product should have the original packaging and labeling.
It will take nearly ten days to process your return.
If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.
The item should be in a resaleable condition, and its original packing should be intact.
You can also return or exchange your online purchased product at Hawes&Custis outlets. The processing time in such cases is 5 to 7 working days.
You need to generate a return label first.
Click here to generate a Collect+ return label.
Click here to generate a Royal mail return label.
Download the return form from here. Fill up the return form and provide all the important details.
Pack your product correctly and with precaution. 
Always keep the proof of postage with you until you get your refund.
You can use a tracking number to track your product.


 
By Post return(For US-based customers) Always include your invoice with your parcel.
Return is free for US-based customers.
The product should be in new and unused condition. 
The product should have the original packaging and labeling.
It will take nearly Twenty working days to process your return.
If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.
The item should be in a resaleable condition, and its original packing should be intact.
Items purchased at the store can only be returned at the store.
Create a free return label from here.
Download the return form from here. Fill up the return form and provide all the important details.
Pack your product correctly and with precaution. Follow the instructions of the return label to ship it.
Always keep the proof of postage with you until you get your refund.

    
By Post return(For Europe-based customers) Always include your invoice with your parcel.
Return is not free for EU-based customers.
The product should be in new and unused condition. 
The product should have the original packaging and labeling.
It will take nearly Twenty working days to process your return.
If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.
The item should be in a resaleable condition, and its original packing should be intact.
You can only apply for the product return and refund. No exchange is allowed.
Hawes&Custis is not liable for any mishap or in the case where the return is lost in transit.
Download the return form from here. Fill up the return form and provide all the important details. Pack your product correctly and with precaution. Attach the UK&International Return form. Send your parcel to the below-mentioned address, Return Address: Hawes & Curtis c/o Customer Service,Schaafenstr. 25,50676 Cologne,Germany Always keep the proof of postage with you until you get your refund.
By Post return(For Australian customers) Always include your invoice with your parcel.
Return is not free for Australian customers.
The product should be in new and unused condition. 
The product should have the original packaging and labeling.
It will take nearly Twenty working days to process your return.
If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.
The item should be in a resaleable condition, and its original packing should be intact.
Any exchange will be shipped free of charge.
Hawes&Custis is not liable for any mishap or in the case where the return is lost in transit.
Download the return form from here. Fill up the return form and provide all the important details.
Pack your product correctly and with precaution. Attach the “Goods from the U.K., Being returned” poster over it.
Send your parcel to the below-mentioned address,
Hawes and Curtis,Website Returns,Unit 4,Haslemere Business Centre, Lincoln Way,Enfield,EN1 1DX
Always keep the proof of postage with you until you get your refund.
By Post return(For International customers) Always include your invoice with your parcel.
Return is not free for International customers.
The product should be in new and unused condition. 
The product should have the original packaging and labeling.
It will take nearly Twenty working days to process your return.
If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.
The item should be in a resaleable condition, and its original packing should be intact.
You can only apply for the product return and refund. No exchange is allowed.
Hawes&Custis is not liable for any mishap or in the case where the return is lost in transit.
Download the return form from here. Fill up the return form and provide all the important details.
Pack your product correctly and with precaution. Attach the U.K. and International Return form.
Send your parcel to the below-mentioned address,
Hawes and Curtis,Website Returns,Unit 4,Haslemere Business Centre, Lincoln Way,Enfield,EN1 1DX
Always keep the proof of postage with you until you get your refund

What is Hawes and Custis Refund Policy?

What is Hawes and Custis Refund Policy

Let’s take a look at the Hawes and Custis refund policy’s central aspect,

  • You are eligible for a full refund if you return your item within the given period. The period varies from 14 days to 3 months from the date of purchase.
  • If the company cannot provide you with an exchange for your item, it will refund you the total amount for your purchase.
  • If you miss the product return window, your refund request will be denied.
  • If you have got a faulty or damaged item, you should contact the Hawes&Curtis customer care team.
  • If the original packing is not intact and you damaged the item, your return request will be denied.
  • Your return request will be denied if your item is worn, altered, and in non-returnable condition.
  • Refund will be credited back into the original form of payment.
  • For U.K.-based customers, the refund will take 5 to 7 days to credit back into your account.
  • For Customers outside the U.K., the refund will take 20 days to credit back into your account.

Refund Eligibility.

Reason for Refund Will you get a Refund?
Your products are faulty  Yes
Products are of the wrong size Yes(If they don’t have exchange)
Wrong products delivered Yes
If product hygienic seal is broken when you return it No
If you return your product after the allotted time period of Purchase(Time varies product to product) No
If you return your product within Allotted time period of purchase(Time varies product to product). Yes

Summary Table

Hawes and Curtis
Company Name Hawes and Curtis
Is return possible? Yes,
In which case a full refund is possible In case of faulty and damaged product or unused product
Return Mode In-store, By Post and International Return
Return charge Free for UK and US customers only
Is your delivery refundable? No

Leave a Comment