Pai Skincare Returns Policy

  • Pai skincare offers free 90 days returns.
  • All UK orders include a free returns label for easy posting.
  • They cover the return postage for UK customers.

Pai Skincare believes that beauty products should be cruelty-free. This skincare brand is Leaping Bunny approved. They make sensitive products for people with sensitive skin. Their products are also vegan and organic.

Pai Skincare caters to a global customer base and not just UK. They get a few return requests from time to time. To help their customers deal with the returns and refunds, they have created the Pai Skincare Returns Policy.

Let us know more about this policy in detail.

Table of Contents

What is the Pai Skincare Returns Policy?

What is the Pai Skincare Returns Policy

Pai Skincare follows a free 90 days returns policy wherein customers have 90 days after receiving the product to decide whether they want it or not. If they wish to return, they can do so within 90 days by following their easy returns process and they’ll either help you find a better match or give you a full refund.

How does it Work?

  • Step 1 – Visit to arrange your return.
  • Step 2 – They’ll send you all the info you need to send your products back to them.
  • Step 3 –  When they reach them they’ll send your new products or refund.

All UK orders include a free returns label for easy posting. They’ll cover the postage. 

To arrange your return, please fill out their online returns form. Once you have completed this, details on how to send the products back to them will be emailed to you shortly after.

How Much Will it Cost?

How Much Will it Cost

Returns are free!

For UK returns, please use the free returns label included with your order. If you no longer have this, click here to print out a new one.

If you are outside of the UK, they don’t currently have a free returns label. Instead, you’ll need to pay the initial cost of postage, and they will reimburse you. Once you have posted the product, email a picture of your postage receipt to their Customer Experience Team and they’ll refund this straight away.

If they are refunding your entire order, postage refunds can only be made via PayPal or credit note. Please click here for further information.

Return and Refund Eligibility

  • If you are returning your entire order then they kindly ask that you also send back any free gifts that you’ve received. Please don’t worry about returning the two free samples. They’re happy for you to keep those or pass them into a friend if they’re not suitable.
  • It is important that you keep hold of your postage receipt until your refund has been processed. They cannot be held responsible for missing returns.
  • Finally, this policy is in place for customers who purchase directly from Pai Skincare. If you bought your products from one of their stockists, please contact them first to arrange your return.

Summary Table

Pai Skincare
Company NamePai Skincare
Is return possible?Yes
In which case a full refund is possibleIn case of faulty, unsatisfactory and damaged product
Return ModePickup by Company, By Post and International Return
Return chargeBorne by the Company
Is your delivery refundable?Yes(In some cases)

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