Cernucci Return Policy (Step By step guide)

  • 21 Days Guaranteed Return from the date of purchase.
  • No custom product return accepted.
  • Non-refundable shipping charges on returned items.
  • Refund Processed within 3 to 5 working days.

Cernucci is an urban jewellery brand of London, inspired by London’s energy and creativity fashion and hip hop culture. From simple gold chains to fully iced out rings, Cernucci is a famous jewellery brand. All the materials are made up of 18K gold. 

It is pretty standard for jewellery brands to have a return policy. Similarly, Cernucci also has a refund policy for the customer’s interest who wish to inquire about refund methods of the company on cancelling or returning an item. 

This article is tossed in view of telling the customers about the refund policy of Cernucci and how the refund process works on returning a product. 

What is Cernucci’s Return Policy?

What is Cernucci's Return Policy

The return policy of Cernucci states that customers must initiate a return within 21 days from purchase. All the products must be in their original state, and no refund shall be processed if the order reaches Cernucci without the original packing. 

Below mentioned are some products that are not accepted as returns for some reason.

Product Return Status.
Custom Made Product. Non-Returnable ( since custom made ).
Solid Gold Product. Non-Returnable ( Since they are made to order ).
Earrings. Non-Returnable. ( Due to hygiene reasons ).

No return shall be entertained after 21 days from the date of purchase. If a wrong item has been delivered or misplaced, customers will be reimbursed after a proper check. For any return, shipping charges shall not be refunded. 

Refund will be initiated within 3-5 working days after Cernucci’s warehouse has received the return. Customers will receive an email confirmation once the refund has been started. If there is further delay in receiving the refunded amount, contact the bank for more details. All your repayments will be processed in the original mode of payment at the time of purchase. 

Refund Eligibility:-

Period Return process.
Before 21 days from purchase.  All returns will be accepted and refunds will be initiated according to the terms and conditions. 
After 21 days from purchase. No return shall be accepted. 

Once you initiate, Cernucci will receive the returned product. On receiving the product, the Refund process will begin immediately. All the Refunds shall be returned to the original payment gateway within 3-5 working days. Customers will receive an email confirmation after Cernucci sends the refund. 

How to return Cernucci’s product?

How to return Cernucci’s product

If you are not pleased with the item and change your mind, you have to follow the below-mentioned steps for returning the product. 

  • Visit the official webpage of Cernucci.
  • Log in to your account by entering your details.
  • Click on the return and refund link provided in the FAQ section.
  • Enter your six-digit order ID. 
  • Enter your postcode, phone number or email ID.
  • Follow further steps as mentioned.
  • Check out to place your return and claim a refund. 

Make sure to keep the package in its original condition before returning the item. Else, your return will be discarded. 

Summary Table

Cernucci
Name of the Company Cernucci
Is return possible? Yes, the return is accepted. 
Manner of return Online.
Period available to return the product. 21 days from purchase. 
Time taken by the company to initiate the refund. 3-5 working days.
Any charges excluded? Shipping charges are non-refundable.

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