HMV Return Policy (Step By Step Guide)

  • Items must be returned to HMV within 14 days from purchase.
  • Refunds are processed within 14 days after receiving the parcel.
  • Original packaging and return tags and labels are mandatory. 

HMV, also called His Master’s Voice is a rare entertainment stage that offers a wide range of entertainment services. The company began as a gramophone company in 1921 and has its headquarters in the United Kingdom. 

With its growth, HMV also witnessed expansion in the late 1990s. The company also owns music retailer FOPP and Waterstone’s book chain. In recent times, HMV has more than 110 stores across the United Kingdom, and it has also expanded its business operations in different parts of the globe. 

The company sells a wide range of products like films, music, books, related merchandise, technology goods, accessories, collectables, clothing items, video games, etc. Though all the customers like the products, some wish to change their minds and return the items. 

For them, HMV has designed a return policy, and it is based on the procedures involved in returning an item purchased from the company. Let us check out the article to know more about the company’s return policy. 

Table of Contents

What is HMV’s Return Policy?

What is HMV's Return Policy

HMV has a simple and easy to understand return policy for the customers. The below-mentioned points must be followed if you wish to return any item purchased from the company. Check them out.

  • All the items are covered under a return policy. Therefore, the customer must return the item within 14 days. Any violation regarding the mentioned period will not make you eligible for a refund. 
  • Every item must be in its original condition. The tags and labels must remain attached to the actual product. 
  • There should be no mark of stain or dirt on the returned item. Moreover, if you have altered the item for your convenience, it won’t be accepted for return. 
  • The item you choose to return must be unused and in unworn condition. 
  • In-store returns are accepted till 21 days from purchase. The customer must carry a valid receipt for returning the items at the store. 
  • Faulty items must be eligible for a return and must be done within 30 days from purchase. All the components must be included within the product. Customers need to provide valid proof of purchase while returning faulty items. 
  • All the refunds are processed to the customers’ original mode of transaction. You must contact your financial provider for any delay in receiving the credited amount. 
  • Items purchased offline can be returned to any nearest FOPP or HMV store. 

Customers must comply with all the terms mentioned above. No excuses shall be entertained if the customer fails to follow the abovementioned rules and regulations.

Return Eligibility

Although most of the products are covered under a return period, there are some complications where a product cannot be returned. Let us check out the exceptions of HMV as mentioned below. 

Type of productReturn criteria
Gift Cards.Not eligible for a return.
Products with downloadable content but not limited to the Ultraviolet codes.Not Eligible for a return.
Items in original packing condition with tags and labels attached.Eligible for a return.
Beverages and Foods.Not eligible for a return.
Games and digital subscriptions and credits.Not eligible for a return.
Mystery boxes and pc games.Not eligible for a return.
Faulty items.Returnable based on the terms and conditions. The product will be inspected before processing the refund. 

The products mentioned in the above table include some exceptions that are not eligible for a return, and customers must keep in mind that those are final sale items. 

How to Return HMV’s products?

The company has defined easy return methods that allow customers to return HMV items without hesitation. 

Mode of ReturnMethods involved
Online Return.Visit the official website of HMV.Log in with the requested credentials.Fill up the returns form available with the product. Keep the return form inside the parcel. Pack the parcel in original packing conditions with all the tags and labels attached. Search for the nearest InPost locker in your locality.
Place them for a return.An executive from the company will pick up the returned parcel.Keep the postage as proof of return until it reaches the HMV warehouse.
Offline returns.Pack the item in original packaging conditions. Place the tags and labels inside the package.Fill up the return form and place them inside the package. Check out nearby FOPP store or HMV store.Take the parcel to the offline store, where an executive of the store will guide you for the return. 

All the refunds will be credited only once the parcel reaches HMV. It might take up to 14 days to process the refund. 

Sum Up Table

Name of the CompanyHMV
Is return allowed?Yes.
Mode of Return.Online and Offline.
TIme available for a return.14 days from purchase.
Time taken by the company to process the refund.14 days.
Shipping charges.On account of the customer.
Additional charges required?No.

Leave a Comment