DLSB Return Policy (Explained)

  • 28 days Positive Return.
  • Refund within 14 days after receiving the return.
  • Original labelling and tags are mandatory.

DLSB is a women-only lifestyle and fashion company established in 2013 in the united kingdom. The company aims to empower women in the United Kingdom. Besides clothing wear, the brand also sells other accessories like footwear, party wear, etc.

The company has numerous outlets around the country. Additionally, it ships its products to various international countries. DLSB has sketched a return policy for its customers. The policy aims to inform customers about the procedures involved in returning an item. 

Let us check out the article to learn more about the refund and return policy of DLSB so that you do not miss out on any point while returning an item. 

What is DLSB Return Policy?

What is DLSB Return Policy

The company has a specific policy for the customers, and it requests all the customers to comply with the points that must be followed while returning any item purchased from DLSB. The points are mentioned below in brief. 

  • Every item purchased from the company is covered under a 28-day return policy. If customers wish to change their minds and return an item, they must do so within the designated time. 
  • Soiled items are non-returnable. You must be careful about it. Moreover, there should be no mark of alteration in the product. 
  • The company strives to process the refund to the customer’s original payment method within 14 days. 
  • The item must be in original packing conditions. All the tags and labels must remain attached to them at purchase. 
  • The return address must be mentioned on the item. Return parcels arriving at the wrong addresses are not the responsibility of DLSB. 
  • Shipping charges are non-refundable. The customer shall incur all the costs. 

If any customer fails to comply with the points mentioned above, they shall not be allowed to avail of the DLSB returns. No excuses will be entertained related to returns after 28 days from purchase. 

Return Eligibility

The customers like almost all the products of DLSB. There are several exceptions that must be known. The table below lists the eligible/not eligible products for a return.

Type of Product Return Eligibility
Faulty items. Returnable. The item will be inspected before processing the refund.
Beauty items. Non-Returnable due to hygiene issues.
Body products and swimwear. Non-Returnable due to hygiene factors. 
Earrings. Non-Returnable due to hygiene issues.
Footwear without tags and shoebox. Non-Returnable.

Customers returning the items must be careful and check that all the tags and labels are appropriately attached. The company is strict in violating the rules, and no return shall be entertained if any tags and labels are missing. 

Upon receiving the returned product at the DLSB warehouse, all the refunds will be processed. 

How to return DLSB products?

How to return DLSB products

The company has mapped out various methods for the customers to return their items from different parts of the globe. All the methods are listed below.

Type of Return Methods involved
In Post Locker returns. Pack the item in original packing conditions. Ensure that the tags and labels are attached properly. No printing is required. Enter the order number, the last 4 digits of your phone number, and the reason for return. Drop the returned item at the In Post lockers.DLSB executives will pick up the returned item.
Royal Mail Returns. Enter the postcode and order number. State a reason for return. Pack the product in original packaging condition. Choose the Royal Mail return to return your product.
ASDA toyou. This is ASDA’s click and collects return. Mention the required information as guided by the company. Select the reason for the return. Enter order id and postcode. Select ASDA return to return your item.
Self Return. Keep the original invoice inside the package while returning your item. Choose a trackable delivery service to return your product. Send the item to the following address.
DLSB Unit 3A Buddle Industrial Estate.Wallsend.Newcastle Upon Tyne.NE28 6DL.UNITED KINGDOM.

Make a note that all the above return services require a postage cost that is non-refundable. 

Sum Up Table

DLSB
Name of the Company. DLSB
Is return allowed? Yes.
Mode of return. Online and Offline.
Time available for returning any item. 28 days.
Time taken by DLSB to process the refund. 14 days.
Shipping charges. Non-Refundable.
Additional charges required? No. 

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