JJ’s House Return Policy

  • Assured 14 days return policy for every product.
  • Refunds are processed within 7-10 working days.
  • Original tags, labels and reasons for return are mandatory. 

JJ’s House is a fashion garment and event house retailer run by women only. The company was inaugurated in 2007 as an online shopping brand, but now it has its stores worldwide. 

Since the company is an online garment fashion brand, it has no offline stores in the United Kingdom or anywhere else. Until the beginning of the current century, there was no online fashion garment brand globally. 

Keeping in mind, JJ’s House fashion brand was launched to fill up the gap that was left vacant in the apparel industry. The brand specializes in selling women’s garments and remarkable event apparel. 

It includes wedding party dresses, special event dresses, wedding gowns, jewellery, footwear, dresses for the bride’s mother, and other related accessories. 

Like other fashion brands, JJ’s House has also deployed a return policy for the customers keeping in mind that many wish to change their product after purchasing. The policy defines the simple procedures involved in returning an item to the company. 

Let us read out the entire article to know more about JJ’s House’s return and refund policy. 

Table of Contents

What is JJ’s House Return Policy?

What is JJ's House Return Policy

JJ’s House has tossed an easy to approach return policy for the customers to return their items. It has some terms and conditions that must be fulfilled while returning any item to the company. The terms and conditions are mentioned below.

  • Every product you wish to return must be undamaged, unworn and unaltered. Moreover, all the original tags and labels must be attached to the product.
  • Return of faulty items cannot be processed at the JJ’s House. 
  • Original and return shipping fees are to be paid by the customer. They are not refundable. 
  • Refunds for the items are to be processed to the initial payment mode. It might take 7-10 business days to process the refund. You should contact the bank for any further delay. 
  • All the products are covered under a 14 days guaranteed return policy. Therefore, if the customer changes their mind and wishes to return any item, they must do so within the mentioned time. 
  • The company shall not be responsible for any product that has been lost at the time of return. Customers must keep the postage proof to track an order. 
  • Customized products or products that are altered are not eligible for a return.

Failing to satisfy all the terms mentioned above and conditions shall not make you liable for the return policy of JJ’s House. 

Return Eligibility

Most of JJ’s House products are covered under a guaranteed return policy. However, there are some exceptions when the customers cannot return their items. Let us check out the exceptions mentioned in the below table.

Category of ProductIs return allowed or not?
Custom size dresses.Not eligible for a return because they are made according to the dimensions of a person.
Face mask items.Final sale items are not eligible for a return.
Personal care and personalized items.Not eligible for a return.
Ring items.Ring items are eligible for a return only if there is any defect or wrong parcel has been delivered. 
Faulty Items.JJ’s House does not accept faulty item returns. 
Necklace items.Not eligible for a return unless defective or broken. 

All the items as mentioned above are exceptions to JJ’s House return policy, and they are not eligible for a return.

How to return JJ’s House Items?

How to return JJ’s House Items

The company has devised easy methods for customers to return their items. 

Mode of ReturnMethods involved
General Return Policy.Log in to the official website of JJ’s House. Select the order you chose to return. Submit a return request or contact the customer service of the company within 14 days of purchase. Customers need to state the reason for return and include photographs for inspection. Once the return request is approved, the customer will receive a return form that must be filled and kept inside the parcel while returning. Send the return parcel using a trackable delivery service or a local post. Upon receiving the returned parcel, the items will be inspected as stated in the return form. Once the return is confirmed, the refund will be processed within 7-10 working days. 

Shipping charges for all the returned items are to be paid by the customer which are non refundable. 

Sum Up Table

JJ’s House
Name of the companyJJ’s House
Is return feasible?Yes.
Mode of Return.Online.
Time available for returning any item.14 working days.
Time taken to process the refund.7-10 business days.
Shipping charges.Non-Refundable.
Additional charges required?No.

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