Hugo Boss Returns Policy

  • Returns made within 60 days of the delivery date will be eligible for a full refund to the original form of payment.
  • Customers can return any items from the purchase with the prepaid shipping label included in the order, as their stores are currently closed.
  • They include a free prepaid domestic return shipping label with the order that has to be filled and sent along with the return.

Hugo Boss AG, commonly known as BOSS, is a German luxury fashion house headquartered in Metzingen, Baden-W├╝rttemberg. The company sells clothing, accessories, footwear, and fragrances. Hugo Boss is one of the largest German clothing companies founded in 1924 by Hugo Boss. 

As it ships its products worldwide, there are often complaints from customers regarding faulty deliveries or unsatisfactory products. To help the customers deal with refunds and exchanges, Hugo Boss has created the Hugo Boss Returns Policy.

This article will get into the depth of this policy.

Table of Contents

What is the Hugo Boss Returns Policy?

What is the Hugo Boss Returns Policy
  • Hugo Boss offers Free Returns. 
  • They have currently closed down their stores and are only operating online.

They are extending their online return policy from 30 to 60 days. At this time, they ask that you return any items from your purchase with the prepaid shipping label included in your order, as their stores are currently closed. Please reach out to for additional assistance with your return.

Return and Refund Eligibility

Return and Refund Eligibility
  • The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the HUGO BOSS online store. 
  • Returns made within 60 days of the delivery date will be eligible for a full refund to the original form of payment.
  • They have included a free pre-paid domestic return shipping label with your order. Please use the enclosed shipping label and place it on the outside of your return package. 
  • Make sure to keep the return tracking number for your records. If a shipping label was not included in your package, please email to have one emailed to you. 
  • Drop off your return package at either a UPS Drop Box, a UPS store, or at any other location that has regular UPS pick up visit for locations. Please note, to use their prepaid UPS labels shipments must be sent from the United States.
  • Once your return is received and processed at the warehouse, an email notification will be sent to the email address on the order.
  • You may also return merchandise by selecting an alternative shipping carrier; however, HUGO BOSS will not be responsible for the costs associated with the return. They recommend selecting an insured and traceable shipping carrier. They are not responsible for import or shipping fees associated with returns sent from outside the United States. 
  • If you would like to return items that were shipped in multiple packages or return multiple orders in the same return package, please indicate this clearly on the packing slip and include this in the package.

Faulty Orders

  • If you receive an incorrect item or if the merchandise is damaged or defective, please contact the HUGO BOSS Customer Service Center immediately by calling 1-800-HUGOBOSS or by emailing
  • Unfortunately, they cannot exchange, replace or credit altered merchandise.


Merchandise returns purchased from the HUGO BOSS Online Store with PayPal may only be returned to the online store via the free prepaid shipping label included with your original order.

The HUGO BOSS stores cannot process refunds for purchases made with PayPal back to your PayPal account and can only be processed for store credit or exchanged for the full amount of the item(s).

Refund Eligibility

Reason for RefundWill you get a Refund?
Your products are faulty Yes
Products are of the wrong sizeYes
Wrong products deliveredYes
If you return your product after Sixty days of product deliveryNo
If you return your product within Sixty days of product deliveryYes

Summary Table

Hugo Boss
Company NameHugo Boss
Is return possible?Yes
In which case a full refund is possibleIn case of faulty, unsatisfactory, and damaged product
Return ModeBy UPS Return, and International Postage Return
Return chargeBorne by the Company
Is your delivery refundable?Yes(In some cases)

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