Overclockers Returns Policy

  • It is better to ensure that the item is faulty by contacting the contact team first.
  • For items returned outside of the UK mainland, all customs declarations need to be filled out.
  • Overlockers must be informed within 14 days of receipt if you wish to return an order.

Overclockers specialize in building high-performance Custom Build for Home & Office, Gaming & Streaming, Production & Hobby: Photography, Video Editing, Music Production, Rendering, Architecture, 3D Modelling, VFX, Trading PCs, Games Development, and more. They have over 20 years of experience in the distribution of IT products.

As they cater to a wide audience globally, they get a few returns and refund requests every day. To help their customers deal with the refunds and returns, they have created the Overclockers Returns policy.

Let us see what this policy is all about. 

What is the Overclockers Returns Policy?

What is the Overclockers Returns Policy

To return an item, you will need to be issued with an RMA (return merchandise authorization) number. Simply complete a web ticket and they will get back to you with the details.

If you are not sure if the product is faulty, they encourage you to Contact Support to proceed. They will require your order number and the details of the item(s).

Returns: Packaging & Labelling

  • Please package the goods appropriately and ship them in a separate outer box with the RMA number clearly visible. Unless otherwise advised, please return all goods to:

Overclockers UK
Unit 5 Lymedale Cross
Lower Milehouse Lane
Newcastle-under-Lyme
ST5 9EN

  • For your protection, they recommend that you use a recorded-delivery service.
  • For items returned outside of the UK mainland, all customs declarations need to be filled out.

14 Days / Cancellation Period (Uk & Eu)

  • If you wish to cancel any of the products on your order and return them for a refund, you have up to a total of 14 days to contact them after the final receipt of your order.
  • You must inform them in writing if you wish to cancel your order. This can be done through the forums, by web note, fax, or post.
  • You must return the goods within 14 days of notifying them of the cancellation. They will reimburse you within 14 days of receipt of the goods using the same means of payment as you used when placing the order.
  • Unfortunately, they cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning. Please package the goods properly and ship them in a separate outer box, including all packaging, cables, manuals, drivers, and protective bags, however small.
  • You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. They will deduct this amount from the value of the refund.
  • They regret that they cannot accept cancellations of computer software if it is unsealed. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.

30 Days / Acceptance Period (UK)

30 Days Acceptance Period (UK)
  • You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for purpose). You have up to 30 days to check the goods and contact them if there is a fault. You can decide to claim a full refund (including shipping cost) or request a repair/replacement of the faulty product.
  • If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free games codes should be unused and still hidden.

30 Days / Acceptance Period (Eu)

  • You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for purpose). You have up to 30 days to check the goods and contact them if there is a fault. You can decide to claim a refund or request a repair/replacement of the faulty product.
  • If you are returning for a refund, please include all packaging, cables, manuals, drivers, and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free games codes should be unused and still hidden.

Refund Eligibility

Reason for Refund Will you get a Refund?
Your products are faulty  Yes (UK)
Products are of the wrong size Yes (UK)
Wrong products delivered Yes (UK)
If you return your product after Thirty days of product delivery No
If you return your product within Thirty days of product delivery Yes

Summary Table

Overclockerse
Company Name Overclockers
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product
Return Mode By Post and International Return
Return charge Borne by the Company in some cases
Is your delivery refundable? Yes(In some cases)

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