Ellis Brigham Returns Policy

  • An Ellis Brigham product can be returned within 30 days from the date the item was shipped to you.
  • Ellis Brigham will not bear the return postage cost.
  • Exchanges will be sent back out free of charge.

Ellis Brigham is a retailer of mountain sports equipment for skiing, snowboarding, mountaineering, hiking and climbing, based in Manchester, England, with 24 shops across the United Kingdom.

Since they cater to a large audience, at times, faulty or wrong deliveries are possible. To make returns or exchanges easier for their customers, they have created the Ellis Brigham Returns Policy.

Let us dive deeper into this policy to know better.

Table of Contents

What is the Ellis Brigham Returns Policy?

What is the Ellis Brigham Returns Policy

At Ellis Brigham Mountain Sports, returns are hassle-free. Should you be unhappy with any goods within 30 days from the day you receive the order, then you can either return them directly to your nearest store or you can send them back to our Customer Services department for a refund or exchange.

Returns Address

Please return items by post to: 

Ellis Brigham Ltd, 
PO Box 491, 
M5 4BE.

Returns Postage

If you’re returning an item because it’s unwanted or you need to exchange it, you will need to pay for the cost of the return carriage. Exchanges will be sent back out free of charge. All unwanted items must be new, unused and with original labels attached. Receipts should also be provided.

Return Methodology

Return MethodImportant PointsReturn Procedure
In-Store returnMust have proof of purchase with you.The item should have original packaging and labeling. All store returns are based on manager DiscretionTake your item with you to the nearest Ellis Brigham store for an in-store return. 
By Post returnAlways include your invoice with your Parcel.The product should be in new and unused condition. The product should have original packaging and labeling.Include the product’s purchase receipt in the return parcel.Pack your items securely.Send your parcel by post to :Ellis Brigham Ltd, PO Box 491, Salford, M5 4BECollect your proof of postage as it will be used later if there is any problem with package delivery.‌If you would like further information regarding your return then please contact customer services either through Live Chat, calling 0808 164 0600 or emailing customer.services@ellis-brigham.com with ‘Track My Return’ in the subject line.
International returnAll tags and packaging must be intact.The product must be in new and unused condition.Try to use insured parcel services to return your package internationally.Always have the proof of postage with you.You need to pay for your own return postage cost. In case you live outside European Union, international customs duties and taxes will not be refunded.If you are returning an item from outside the UK then please use a local courier of your choice. Please clearly mark the parcel as a return before sending. Returns Address:Ellis Brigham Returns45 Brunel AvenueSalfordM5 4BEUNITED KINGDOM

What is the Ellis Brigham Exchange Policy?

What is the Ellis Brigham Exchange Policy
  • They are happy to exchange goods within their 30 day returns window either in-store or by posting the item back to their customer services department.
  • If you are returning the item via post then please ensure that you fill out your returns form stating full details of the item you would like as a replacement. If you have misplaced your returns form then you can download another one here.
  • Should there be a difference in price or an outstanding balance, then they will contact you for additional payment or issue a refund as required.
  • If you are in need of an item urgently then they suggest that you purchase the replacement straight away and send the original item back for a refund.

Summary Table

Ellis Brigham
Company NameEllis Brigham
Is return possible?Yes
In which case a full refund is possibleIn case of faulty, unsatisfactory and damaged product
Return ModeStore return, By Post and International Return
Return chargeBorne by the Customer
Is your delivery refundable?No

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