Dreams Returns Policy Guide

  • Customers who are not completely satisfied within 100 nights of sleeping on their new Doctor Dreams mattress may return it and they are entitled to a full refund.
  • Refunds will be made via the same payment method used to order the mattress.
  • Cancellations are not allowed on custom-size mattresses.

Dreams is a UK-based bed retailer company founded in 1985 by Tempur Sealy and led by Jonathan Hirst. The headquarters are in High Wycombe and the company sells mattresses, bases, and headboards to nationwide customers. They have a store network of around 200 sites online.

Catering to such a huge customer base is bound to result in errors at times. Sometimes, the customers may receive, wrong or damaged products or they may be unsatisfied with their products. To make returns easy, Dreams has created its Dreams Returns Policy.

Let us read on further to understand more about this policy.

What is the Dreams Returns Policy?

What is the Dreams Returns Policy

Customers who are not completely satisfied within 100 nights of sleeping on their new Doctor Dreams mattress may return it and they are entitled to a full refund. 

Products must be in a good condition to be eligible for return (e.g., no stains, tears/damage, or another soiling including odors). Once customers have purchased Doctor Dreams, they have up to 100 days to request their return.

Returns for website purchases must be made directly via their website through the ‘contact us’ page, or through email on help@doctordreams.com.

Refunds will be made via the same payment method used to order the mattress.

They will be sending you packaging material with documents for the reverse pickup and your original mattress will be scheduled for pick up within 7 working days of receiving the ‘return’ or ‘refund’ request with the information we require.

Please note, the collections can take up to 5 business days.

Related Post:- DIOR Returns Policy

Cancellation Policy

If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.

Damaged/Faulty Product

In case of receiving a damaged product please inform their customer service team within 3 days of product delivery by calling them on 1800-121-9439 or sending them an email at help@doctordreams.com.

Refund Eligibility

Refund Eligibility
  • 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights trial will be still calculated from the day your product is delivered.
  • 100 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.
  • Cancellations are not allowed on custom-size mattresses.
  • 100 Nights trial Policy is not applicable on orders that have been placed via Amazon, Flipkart.
  • Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under an exception to Return/Refund under 100 Nights Trial.
  • Their 100 Nights Trial offer applies only to the original purchaser of a genuine Doctor Dreams mattress purchased from www. Doctor Dreams.com or any other website authorized by Doctor Dreams.
  • They ask you to give your Doctor Dreams mattress a fair trial for a minimum of 2 weeks. Research shows that it takes just about that much time for your body to start adjusting to any new mattress!
  • They will need photographic proof of the product from your end while opting for a return. They may cancel the request if you fail to provide substantial proof.

Who is Not Eligible for Refund?

  • There should be no sign of dirt or damage on the mattress
  • The 100-nights trial does not cover the exchange of your mattress due to an incorrect size ordered by you.
  • This policy is limited to one mattress return per household per year.
  • This policy is not applicable to the accessories.

Summary Table

Dreams
Company Name Dreams
Is return possible? Yes
In which case a full refund is possible In case of faulty, unsatisfactory, and damaged product
Return Mode Free Reverse Pickup by Company
Return charge Borne by the Company
Is your delivery refundable? Yes (In some cases)

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