Turkish Airlines Cancellation Policy

  • Full refund is possible with Turkish Airlines
  • Cancellation policies vary according to types of reservations
  • You can cancel the ticket within 24 hours to get a full refund
  • Cancellation charges are levied in a few cases

Turkish Airlines is known as one of the best airline companies. However, sometimes an emergency strikes, and you need to cancel your tickets. In that scenario, most of us wonder whether we will get our refund or not.

Under normal circumstances, Turkish Airlines charges a penalty fee if you hold a non-refundable ticket. But there are a few scenarios where you don’t need to pay any cancellation fees and are eligible for a full refund.

This guide will help you to know whether you qualify for a full refund or not.

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What is the Turkish Airlines Cancellation policy?

What is the Turkish Airlines Cancellation policy

You can always cancel your Turkish Airlines ticket before the flight’s departure. However, the airline will charge you cancellation fees under normal circumstances.

Turkish Airlines’ cancellation policies vary according to the type of ticket you have purchased. The cancellation policy also differs according to the class you are flying. 

The cancellation policy of Turkish Airlines for the Economy class is different from Business and First class. In the case of the non-refundable ticket, the company will charge you a cancellation fee and will only refund your taxes. 

The cancellation fees of Turkish Airlines will not be refunded.

Cancellation Eligibility

You can always cancel your Turkish Airlines ticket before departure. However, you will need to pay cancellation fees in normal circumstances. Here are some important rules regarding cancellation-

  1. Tickets booked under the Miles and Smile program can be canceled anytime on the company’s website. However, you should know that no cancellation is permitted 24 hours prior to the scheduled departure. 
  2. Turkish Airlines’ 24-hour cancellation program is not valid for tickets booked through the award miles.
  3. In the case where your flight gets canceled, you can opt for two options.
  4. You can take the next available flight offered by Turkish Airlines. Turkish Airlines will provide you with free accommodation if the waiting time between flights is more than 8 hours.
  5. If the flight offered does not suit you, you can opt for a full refund.
  6. Cancellation policies vary for different classes. Business-class cancellation policy is more lenient compared to economy class. However, cancellation fees will apply in most cases. 

What Is The Turkish Airline Refund Policy?

What Is The Turkish Airline Refund Policy

Turkish Airlines follows 24-hour cancellation and refund rules. If you book a ticket and cancel the reservation within 24 hours, you are entitled to a full refund. There are a few rules associated with this policy,

  1. The difference between flight departure date and ticket cancellation date should be a minimum of 7 days or more.
  2. If you have booked your ticket through the miles reward program, you are not eligible for this 24-hour cancellation policy.

A full refund is also possible if Turkish Airlines cancels the flight or reschedules it. The airline will refund the full amount or you may choose any other flight at no additional cost.

In the case of a non-refundable ticket, the customer will only get taxes as a refund after their ticket cancellation.

Refund Eligibility

Reason for RefundWill you get a Refund?
Canceling Non-refundable TicketNo. You will only get taxes in the refund.
In case you are not able to catch the flightNo
In case you cancel after 24 hours of reservationNo
In case you cancel within 24 hours of reservationYes
In the case where Turkish Airlines cancels the flightYes
When Turkish Airlines reschedules a flightYes

How to cancel a Turkish Airline Ticket?

To cancel your Turkish Airlines ticket, you need to follow the below-mentioned steps,

  1. Go to the Turkish Airlines website and Login to cancel your tickets.
  2. Enter your six-digit booking reference with the last name of the passenger.
  3. Select the tickets you need to cancel and click on the cancel button.
  4. You will get an option to confirm your cancellation. Click on it to cancel your ticket.
  5. You can also use their mobile app to cancel your flight ticket.
  6. It will take 7-10 days to get your refund.
  7. You can also contact customer care on the phone to cancel your ticket. Dial +1-844-673-0381 to cancel your ticket.
  8. Provide information to the customer executive, and they will cancel your booking.
  9. You will need to pay the cancellation fees. You will get your refund through your original method of payment.

Summary Table

Turkish Airline
Company NameTurkish Airline
Is cancellation possible?Yes,
In which case is a full refund possible?In the case of a 24-hour cancellation policy and in the case where the airline cancels the flight.
Cancellation modeOnline and via Phone
Cancellation chargeUpto $300
Is your cancellation fee refundable?No

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