GoPro Returns Policy

  • You can return your GoPro product within 30 days of receipt if you are not satisfied.
  • In order to be eligible for a full refund, your return must be dropped off at the carrier within seven days of requesting an RMA. Late returns will not be accommodated.
  • Upon receipt of your package, and pending approval, the cost of the item will be refunded via the same method used to purchase the product.

GoPro was founded in 2002 by Nick Woodman, a video and photo artist who was in search of a better way to film himself and his friends while surfing. This innovative brand, GoPro, has today grown to be the most-loved brand the world over for its versatile and enabling products.

GoPro ships worldwide. As the product catalog is huge, there is a possibility of an error being committed from their end in terms of faulty or wrong delivery. Furthermore, sometimes, the customers may not be satisfied with the product they have received. For such cases, GoPro has created an easy GoPro Returns Policy

Let us delve deeper into this returns and refund policy to see whether you are eligible for a refund or not. 

What is the GoPro Returns Policy?

What is the GoPro Returns Policy

If you bought your product directly from GoPro on gopro.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it by following these steps: 

  • Login here – https://gopro.com/help/OrderReturn to create your order return. You’ll need your email address and order number (found on your order confirmation email) to start this process. 
  • Safely package products along with a printed copy of the RMA (Return Merchandise Authorization) form that was emailed to you.
  • Write the RMA number on the outside of the box.
  • When you drop the item off for shipping, please be sure to get a receipt. Keep this handy until the return is processed.  
  • In order to be eligible for a full refund, your return must be dropped off at the carrier within seven days of requesting an RMA. Late returns will not be accommodated.
  • Return Shipping Fees and other associated charges will have to be borne by the customer.

Shipping Address for Products to be Returned

Americas

GoPro Returns
14530 Innovation Drive
Riverside, CA 92518

EMEA (Europe, the Middle East and Africa)

GoPro Returns
Smakterweg 100
5804 AM Venray
The Netherlands

APAC (Asia-Pacific Countries)

GoPro Returns
51 Ubi Avenue 3
Singapore 408858

Return/Refund Eligibility

  • If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to them for a refund, no questions asked. 
  • All merchandise must be in like-new condition, and any items damaged due to reasons not covered under warranty cannot be accepted back for refund under their Money Back Guarantee. 
  • Return shipping charges may apply, and associated shipping fees are not refundable.

GoPro Refund Policy

GoPro Refund Policy

Upon receipt of your package, and pending approval, the cost of the item will be refunded via the same method used to purchase the product. They strive to process refunds as quickly as possible, but during peak processing times (such as Christmas and Black Friday), refunds may take up to 30 days to be processed upon receipt from the warehouse.

Summary Table

GoPro
Company Name GoPro
Is return possible? Yes
In which case a full refund is possible In case of faulty, damaged, unsatisfactory product
Return Mode Return Post
Return charge Borne by the Customer
Is your delivery refundable? No

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