Pour Moi Returns Policy

  • Pour Moi offers a full refund for a product returned in its original condition.
  • Undergarments should be worn over own underwear to avoid soiling or damaging the new products in case of returns.
  • UK customers can return their products within 90 days of receipt for free for a full refund.

Pour Moi Ltd is a British multinational fashion, lingerie & swimwear retailer, which has its headquarters in Brighton, England. Pour Moi has one store based in Chester and sells online to over 50 countries worldwide.

Since it caters to a worldwide customer base, often faulty product deliveries or wrong dispatches happen. To help its customers manage their refunds or returns, they have created the Pour Moi Returns Policy.

Here is what the policy is all about.

What is the Pour Moi Returns Policy 

What is the Pour Moi Returns Policy 

UK Customers

Customers have 90 days to send back their items for FREE. All that the company asks is that items meet the following conditions:

  • All items are unworn, with all labels still attached.
  • Swimwear must have the hygiene strip and must be intact, hosiery and socks must be unopened. ( for hygiene reasons)
  • Once they’ve processed your return, they will email you to confirm & provide you with a refund.
  • You will be refunded the purchase price of your item (including sale stock).
  • Gift boxes, gift cards and vouchers are non-refundable and cannot be exchanged for cash.

How does it Work?

To allow them to refund you as quickly as possible, they have taken returns online! Simply follow the steps below to generate your return.  

  • To start your return, head to their return portal (you’ll need your WEBORDER number handy).
  • Select what items you’d like to return and why. 
  • Select your chosen return method.
  • Done! Your parcel is now ready to be taken to your chosen drop-off point! 
  • You will be sent an email to confirm your item has been received and processed.

International Customers

Customers have  90 days to send back their items. All we ask is that items meet the following conditions:

  • All items are unworn, with all labels still attached.
  • Swimwear must have the hygiene strip must be intact and hosiery and socks must be unopened. (Sorry folks, it’s for hygiene reasons!)
  • Once they have processed your return, they will email you to confirm & provide you with a refund.
  • You will be refunded the purchase price of your item (including sale stock).
  • Gift cards and vouchers are non-refundable and cannot be exchanged for cash.

How does it work?

  • Send back your return via your preferred return method. Please allow adequate time for the parcel to reach them to ensure they received the items back before their returns policy expires.
  • Please return your items to the below address.

RETURNS
POUR MOI LTD
QUEENS AVENUE
MACCLESFIELD

CHESHIRE
SK10 2BN
ENGLAND

Return Methodology

Return Methodology
Return Method Important Points Return Procedure
By Post return(UK only) Always include your invoice with your Parcel.The product should be in new and unused condition. The product should have original packaging and labeling.If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.If Pour Moi denies your return request, the company may not process your refund Our returns have gone online. Click on https://pourmoi.intelligentreturns.net/main/landing to manage your returns.Pack your items securely.It will be collected by our person.Collect your proof of postage as it will be used later if there is any problem with package delivery.They will send you an email with return receipt confirmation and will immediately process your refund.
International return All tags and packaging must be intact.The product must be in new and unused condition.Try to use insured parcel services to return your package internationally.Always have the proof of postage with you.You need to pay for your own return postage cost Send back your return via your preferred return method. Please allow adequate time for the parcel to reach us to ensure they received the items back before their returns policy expires.Please return your items to the address mentioned on our site.

Summary Table

Pour Moi
Company Name Pour Moi
Is return Possible Yes
In which case a full refund is possible In case of faulty, unsatisfactory and damaged product
Return Mode By Return Post and International Return
Return charge Borne by the Company

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