Bonprix Returns Policy

  • Customers can exchange their goods for an alternative product or get a refund for the full purchase price.
  • Returns should be made within 14 days of receipt.
  • Refunds will be issued within 14 days.

With around 35 million customers in 30 countries, Hamburg-based Bonprix is one of the leading fashion retailers internationally. Clothes that suit people are not only a question of size and style but also affordability; this is why Bonprix stands for fashion that represents outstanding value for money.

As Bonprix caters to a wide audience, here are some policies of the company to help the customers deal with their returns or refund issues.

Mentioned below is the Bonprix Returns Policy in detail

Table of Contents

What is the Bonprix Return Policy?

What is the Bonprix Return Policy
  • Customers can exchange their goods for an alternative product or get a refund for the full purchase price. 
  • Goods can be returned within 14 days of receipt. 
  • They will replace or refund most items provided that they are returned complete and unused within 14 days of receipt.
  •  Please return items in their original packaging wherever possible and ensure any hygiene seals are untouched.

Items Excluded From Return Policy

Certain goods are not supplied on their usual approval terms. These items are clearly identified on the website by this logo:

“For most items, you have the legal right to return your order within 14 working days after the day on which you received your goods. However, this right does not apply to certain items such as personal products, perishable goods, and audio or video recordings or computer software which have been opened. Your statutory rights are not affected.”

Arranging A Return

1. Online

The quickest and easiest way to arrange returns is online. For an illustrated version on how to return items within 14 days of receipt back to them, and to download a Royal Mail Return Label, please click here. You can print this out and keep it in a safe place for your reference.

2. Courier Service

Alternatively, call their courier service directly or contact Bonprix to arrange a free collection of your goods. Call their Orderline on 0871 275 6232 (calls cost 10p per minute from a BT landline. Lines are open Monday to Sunday 8 am – 9 pm) or call 0333 200 6014 (check with your provider for details of the call costs, as networks may vary).

3. Post Office

You can now return items via the Post Office, please see below for a step by step guide:

  • Only parcels that weigh 3 kg (6.6lbs) or less and do not exceed 610mm x 460mm x 460mm (24inches x 18inches x 18inches) in size can be returned via the Post Office.
  • Please tick the item(s) that you are returning on the Returns Form found on your delivery note.
  • Put these items in the correct original packaging. Ensure items are packed securely to prevent loss of items or any damages.
  • Put the Reason Return code onto the sticky label found on your item(s). A list can be found in the Return Reason area. Write the Return Reason code (e.g. 56) in the yellow boxes provided. Repeat this step for each item you are returning.
  • Please ensure items are packed securely and that your Returns Form is also enclosed.
  • Please complete your name and address on the Post Office label (within your parcel) or download here, cut out the label and attach it securely to the parcel.

Returns MUST be securely sealed, complete, unused, in original packaging, and returned within 14 days.

Please note that should you decide not to use their mail order returns service utilizing the prepared Royal Mail returns label, they cannot be held liable for any items lost on their way back to them.

4. Hermes ParcelShop

Now you can drop off your parcel at one of their authorised Parcel shops free of charge. You can find your nearest shop, please follow these simple instructions

  • On the returns form tick the item you are returning and add the reason code
  • Place these items back in the correct original packaging. Ensure items are packed securely and that your returns form is enclosed
  • Peel off the label and attach it to your parcel
  • Take the parcel to your nearest myHermes ParcelShop. You will recieve a receipt as proof of your return for your records.

Returning Goods Without A Delivery Note

If you have lost your delivery note you can access your order history by using the ‘My Account‘ facility online. Enclose the information from the relevant order in your return parcel- remember to include the invoice and catalog numbers in your parcel, along with your goods and reason for return.

Crediting Refunds

Crediting Refunds

Any refund you receive for returned goods will be credited to the payment method used;

  • Credit/debit card payments will be reimbursed to your card where possible
  • Cheque or postal order payments will be refunded by cheque
  • Plus Account payments will be refunded to your account.
  • If you paid for the item with your Bonprix + Account the refund will be reflected in your next monthly statement. If you have a balance outstanding, this, and the minimum payment amount will be amended. If the balance has already been paid, it will show as a credit.
  • Please note they will process your refund as quickly as possible, normally in 7 to 10 days.

Late and Unacceptable Returns

  • If you return items to them after the expiry of the 14 day Approval Period and/or in an unacceptable condition they may not refund your account. 
  • An administration charge of £4.95 ($6.25 Approx) for smaller items will be made. 
  • They may, at their discretion, return your items to you (at a cost to you of the actual postage rate). If you send the item back to them again or refuse to accept delivery, this will be deemed as irreversible authority for them to dispose of your goods without further notice.

Summary Table

Company NameBonprix
Is return possible?Yes
In which case a full refund is possibleIn case of faulty and damaged product
Return ModeSeveral Methods
Return chargeBorne by the Customer
Is your delivery refundable?Yes(In some cases)

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