Three Return Policy

  • You can return or exchange devices and accessories within 14 days of purchase from Three.
  • There are 3 ways to return your product for a refund or exchange.
  • You can get a full refund in certain cases.

Three is UK-based telecommunication and internet service provider company. The company was launched in 2003, and it was the first company to launch 3G services in the UK at that time.

You can purchase sim cards, mobile phones, accessories, and home broadband services from Three. The company sells different mobile phones on the EMI model, where you need to pay monthly fees for mobile phones and network charges together.

Three has a very detailed and clear return policy. Due to such a large business, it’s pretty standard for them to handle return products. 

So let’s look at Three’s return policy in this article.

Table of Contents

What is Three’s return policy?

What is Three's return policy

Three’s return policy is quite clear when it comes to returning or exchanging your device. Three has 3 different sales channels, i.e., store, online marketplace, and telesales. So it becomes reasonably necessary to have a sound return policy.

Let’s have a look at essential points regarding Three’s return policy.

  1. If you have brought a device or accessory from 3 store, you can only exchange it. You cannot return that device. 
  2. If you have brought a device from Three’s website or through telesales, then you can easily exchange or return your device within fourteen days of receipt. After that, you cannot return it.
  3. When returning or exchanging, your device and accessory must be in “new” condition. If it is damaged, you need to pay a certain amount for it.
  4. You can use services (mobile service, internet, etc.) provided by Three during the 14 days. However, you need to pay for those services when you return your product.
  5. The company will accept no refund if you have broken the hygienic seal of some products like headset, earphones, etc.

These are some of the essential points regarding Three’s return policy.

Return Methodology.

Let’s look at methods through which you can return your product to Three.

1. Brought from 3 store

If you have brought your device or accessory from a 3 store, you need to take your device back to that same store. 

 2. Brought from

If you have brought your device or accessory online, you need to call on either 333 (Toll-free) or 0333 300 333 (Charges can apply).

Customer care executives will then be able to help you.

You must fill out a form before you return your product.

3. Brought From Telesales

If you have brought your device and accessory from telesales, you need to follow the same steps mentioned above. You need to call either 333 (Toll-free) or 0333 300 333 (Charges can apply).

Customer care executives will then be able to help you.

You must fill out a form before your return your product.

What is Three’s Refund Policy?

What is Three’s Refund Policy

Let’s have a look at Three’s refund policy,

  1. If you missed the 14 days window, you are not eligible for any refund.
  2. Three will initiate your refund as soon as it gets its device back. If you purchased the product from Three’s website or telesales, you need to fill out a cancellation form to get a refund.
  3. Your refund will be provided in the original form of payment that you used during the purchase of the product.
  4. If you return your device damaged during return, you will not get a full refund. You will be charged according to the situation.  

Refund Eligibility.

Reason for RefundWill you get a Refund?
Your products are faulty Yes
Wrong Product DeliveredYes
You don’t like itYes (Only in 14 days window)
If product hygienic seal is brokenNo
If you return your product after fourteen days of receiptNo

Summary Table

Company NameThree
Is return possibleYes
In which case a full refund is possibleIn certain cases it is possible
Return ModeVia Call
Return chargeNone
Is your delivery refundableNo

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