DFS Cancellation Policy

  • Yes, DFS provides a cancellation policy.
  • It also offers a refund policy but with some criteria.

Do you know that DFS is one of the leading furniture companies in the UK, Spain?

 It offers you different furniture like sofa, bed, desks, chairs, mattresses, and various sofas. Isn’t it great? 

But do you want to cancel your DFS product? If yes, you would be pleased to know that DFS offers a free cancellation policy with 14 days cooling period. 

You can also receive a refund for any DFS products if you have not damaged the product in the cooling period of 14 days. 

Let’s understand the DFS cancellation policy in detail. 

Table of Contents

Is Cancellation Possible at DFS?

Yes, definitely at DFS, you can cancel your furniture at any time within 14 days of the cooling period from the beginning of the purchase.

Cancellation Eligibility at DFS

Cancellation Fees at DFS
  • If you bought products solely through the Website or Web sales and had never seen them in a shop before, you have up to 14 days following delivery to change your mind and cancel your contract.
  • Your products’ cooling-off duration is 14 days from its purchase day.
  • If you wish to cancel your order before it is finished, you will be responsible for all costs incurred in preparing your order.
  • If you have recently purchased your furniture and feel it is not suitable for you, you may be charged an administration fee if you cancel it within the cooling-off period.
  • Within 90 days after purchase, you may return products at any DFS shop with a receipt for a full refund or exchange.
  • All returns must be delivered in their original packaging, complete with warranty cards, jewelry certificates, and tags, and must not have been used, worn, consumed, or damaged.

Is Refund Possible at DFS?

Yes, a refund is possible at DFS. But some criteria are there which must be fulfilled to get a full refund. 

However, they claim the right to reduce any refund to represent any loss in value induced by you or if you have failed to handle the products with reasonable care, and express shipping expenses above the regular rate will not be returned.

DFS Cancellation Policy

Refund Eligibility at DFS

  • When you cancel your DFS products, it depends on whether you’re still in your cooling-off period.
  • They will refund any payments made for not delivered products after charging a reasonable proportion to their costs.
  • You’ll get a full refund if you cancel your breakdown cover within the 14-day cooling-off time as soon as you haven’t damaged the product yet.
  • If you cancel after the 14-day cooling-off period, you’ll get a refund, excluding a fee for the duration you were covered.
  • During the 14-day cooling-off period, you will receive a refund if you cancel any other products. 
  • You will be allowed to claim a complete refund of the product price plus standard delivery charges.
  • If you cancel after the 14-day cooling-off period, you will not receive a refund on any products.
  • Refunds are generally issued within 14 days and are made in the same manner as the initial payment.

Cancellation Fees at DFS

Yes, DFs charge a cancelation fee.

If you cancel your DFS products after the 14-day cooling-off period, you will have to pay them a cancelation fee. Also, if you damage their products, they are entitled to deduct a charge from the refund. 

How to Cancel Your DFS Products?

Just by a call, you can cancel your DFs products. Also, online you can cancel it too. To know how to cancel DFS, keep reading the steps below:

  • Step 1: Visit their website.
  • Step 2: Login into your account with a password and email ID. 
  • Step 3: Go to your account setting and select the ‘orders’ section.
  • Step 4: You can see the ‘cancel order’ button. Press the button to cancel your order.
  • Step 5: Request for refund.


Service ProviderDFS
Is Cancellation Possible?Yes
Cancellation ModeOnline or telephone
Cancellation Eligibilityany time within the 14 days of the cooling period from the purchase of your product
Refund EligibilityWithin the 14 days of the cooling period from the purchase

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