Butlins Cancellation Policy

  • Yes, Butlins offers a cancellation policy.
  • Butlins also provides full refunds under specific criteria.

Do you need to cancel a Butlins booking? If that’s the case, you’ll be relieved to know that Butlins offers you to cancel your reservation up until the day of departure. However, if getting a refund is a priority, certain conditions need to be met.

Butlins’ cancellation policy is only in action if you cancel the entire booking at least 48 hours before your scheduled arrival date; you may secure a full refund on all of your bookings.

However, you must know that refund is only possible on refundable bookings if canceled. You can cancel your bookings independently by going to the Manage My Booking section.

Let’s get into the details of the Butlins cancellation policy.

Is Cancellation Possible at Butlins?

Is Cancellation Possible at Butlins

Yes, cancellation is possible at Butlins. But you must show them a valid reason for your cancellation. You must cancel at least 48 hours before. 

Cancellation Eligibility of Butlins 

Suppose you have not reached or called the hotel to confirm your presence by 8 a.m. the morning after your vacation was scheduled to begin. In that case, they will consider that the holiday has been canceled, and the total payment and the insurance premium will be lost.

If you want to cancel, your booking contacts them as soon as possible. They might request to send written proof of your cancellation, such as a doctor’s note or court notice. If this is the case, please submit a scan or photocopy of the proof to holidayprotection@butlins.com at least 48 hours before your holiday begins.

Your vacation will be canceled as a result. Kindly wait to hear from Butlins to see if they can refund some of your money. Refunds from our end may take up to 28 days.

Is Refund Possible at Butlins?

Is Refund Possible at Butlins

Yes, a refund is possible at Butlins. 

You must know that deposit fee are non–refundable and non–transferable. Any refunds that are due should be issued using the same payment method that was used to make the booking.

Refund Eligibility of Butlins

If you have Butlin’s Holiday Protection and need to cancel due to illness, unemployment, jury service, or loss:

Number of days before the start of your vacation What you’d get in return
2 days (48 hours or more) Full refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin’s Holiday Protection
2 days (47 hours, 59 minutes) or less 30% refund of your total holiday cost and cost of Butlin’s Holiday Protection

If you have Butlin’s Holiday Protection and need to cancel for any other cause:

Number of days prior to  your trip What you’d get in return
70 days or more 100% refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin’s Holiday Protection
55-43 days 70% refund, minus a cancellation charge of £50 per accommodation unit and cost of Butlin’s Holiday Protection
42-29 days 50% refund, minus a cancellation charge of £50 per accommodation unit and cost of Butlin’s Holiday Protection
28-8 days 10% refund, minus a cancellation charge of £50 per accommodation unit and cost of Butlin’s Holiday Protection
7 days or less No refund,

Unfortunately, they will not provide a refund if you want to cancel your booking if you don’t have Butlin’s Holiday Protection; instead, you will need to file a claim with your vacation insurance provider.

Cancellation Fees of Butlins

The day they receive your voice instructions, they will determine cancellation fees from that day. Butlins charge a cancellation fee of £50 per accommodation unit. 

How to Cancel Booking of Butlins?

You can easily cancel your bookings from Butlins’s website. To initiate a cancellation, you must follow these steps: 

  • Step 1: Visit and open the Manage My Booking section on their website.
  • Step 2: Log in with your ticket reference number.
  • Step 3: Find your booking from the Booking section.
  • Step 4: Cancel your booking.
  • Step 5: Submit a refund request.

Summary Table

Butlins
Service Provider Butlins
Is Cancellation Possible? Yes
Cancellation Mode Online 
Butlins Cancellation Eligibility At least 48 hours before starting the vacation
Butlins Refund Eligibility 100% refund is initiated if canceled before 48 hours or more
Cancellation Charges Charges are charged £50 per accommodation unit

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