Premier Inn Cancellation Policy

  • A full refund is possible if you cancel within 24 hours of booking.
  • A full refund is possible with certain time limit restrictions.
  • No cancellation fees are charged in most cases.

The Premier Inn hotel chain is known for its comfortable rooms and excellent service. Like any other hotel, Premier inn has its own set of rules for cancellation and refund.

Most of us wonder if we can cancel our reservation and get a full refund or not. It is important to know in which scenarios a full refund is possible, and in which scenarios we will not get a refund.

This mini-guide will help you learn the cancellation and reservation scenario for Premier Inn hotels. 

What is the Premier Inn Cancellation Policy?

What is the Premier Inn Cancellation Policy

It is possible to cancel your reservation and get a full refund for your booking at Premier Inn hotels. 

However, it depends on the type of reservation and how early you want to cancel. In a general case where you booked a standard room, you can always cancel it within 24 hours and get a full refund.

In the case of Flex and Semi-Flex rooms, you get more leniency when it comes to cancellation and refund. In both of these bookings, your cancellation period increases significantly.

Cancellation Eligibility

Cancellation rules are dependent upon the booking in premier inn hotels. There are three types of bookings in Premier Inn hotels:

Type of Room Price Amend Booking Cancel For full Booking
Flex Highest Allowed up to 1 pm on the day of stay with full flexibility. Allowed Anytime up to 1 pm on the day of stay.
Semi-Flex Average Allow up to 1 pm on the day of stay. Allow up to 3 days before your stay.
Standard Cheap Allow up to 1 pm on the day of stay. Only within 24 hours after you have made a booking 

As we can see from the above, Flex rooms provide us with the most lenient cancellation and refund option. However, its prices are higher compared to a Standard booking.

What Is The Premier Inn Refund Policy?

What Is The Premier Inn Refund Policy

Premier Inn’s refund policy is very straightforward. There are many scenarios where a full refund is possible. Let’s have a look at all of them.

  1. A full refund will be provided if ticket cancellation is made within 24 hours of booking.
  2. Flex and Semi-Flex rooms are more likely to be refunded in full. In the case of a Flex ticket, you can get a full refund anytime till 1 pm on the date of stay.

Should the hotel cancel your reservation due to industrial action, explosion, disease outbreak, health and safety issues, fire, flooding, or failure of power or water supplies, you will receive a full refund.

In any case, if the hotel fails to provide you with a room, you will get your money back.

You will get your refund within 3 to 5 days into your account.

Refund Eligibility

Reason of Cancellation Will you get Refund
You are late to check-in and it’s past 1 pm No refund will be provided
In case you have Flex and Semi-flex rooms, Yes, but there is a time limit to this
If you have a standard ticke No
In case you cancel within 24 hours of booking Yes
In case the hotel cancels your booking Yes

How to cancel a Premier Inn Ticket?

To cancel your booking, you need to follow the below-mentioned steps,

  1. Go to the Premier Inn website and cancel your booking section.
  2. Enter your booking reference number with your surname and arrival date.
  3. Click on the “Cancel” button.
  4. Confirm the selection.
  5. You will then receive the confirmation email from Premier Inn.
  6. After your booking cancellation, you will get your refund within 3 to 5 days.

If you cannot cancel your booking online, you can dial 0333 003 8101, and the Premier Inn customer center will help you.

Summary Table

Premier Inn
Company Name Premier Inn
Is cancellation Possible Yes
In which case a full refund is possible In every type of booking but with a certain time limit
Cancellation mode Online
Cancellation charge No
24 hours booking cancellation Yes

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