Trekitt Return Policy

  • 48 hours guaranteed return.
  • The package must be in original condition.
  • All tags and labels must be attached to the item.

Trekitt is a mountaineering and outdoor lifestyle brand based in the United Kingdom. Since its establishment in 1986, Trekitt has provided premium clothing and equipment for mountaineers, hill climbers, and travellers. 

Trekitt is one of the best brands known for selling mountain sports apparel in the UK. The company has also devised a return policy for its customers, who tend to inquire more about its return policy. The return policy describes the processes involved.

Let us check out the entire article to know more about the return and refund processes of the Trekitt brand. 

Table of Contents

What is Trekitt’s Return Policy?

What is Trekitt's Return Policy

The return policy of Trekitt states that if the customers wish to change their mind after purchasing any product from the company, they must do it within 48 hours from the time of purchase. 

Some points must be followed while returning any item purchased from the Trekitt. 

  • Items must be returned within 2 days from purchase. Any excuses after that will not be accepted. 
  • Items are eligible for unlimited time returns only if it is returned in original, undamaged and unworn condition. 
  • All the products must have the original tags and labels attached while returning. 
  • If there is any sign of tampering or contamination in the product, Trekitt won’t accept any return.
  • Retain the postage proof unless the Trekitt receives the returned product.

All the refunds are processed within 3-5 days after Trekitt receives the product. If there is any further delay, you can contact your respective bank or e payment gateway to get more information. 

Return Eligibility:

Most of the products purchased from Trekitt are eligible for a refund. Some exceptions are listed below in the table:

Type of Product.Return Eligibility.
PPE (Climbing equipment, face masks)Not eligible for a return. Returnable only if returned with a hygiene seal.
Socks and Underwear.Returnable only with a hygiene seal on it.
Food Goods.Returnable only with a hygiene seal on it.

All the products are eligible for a total return only if customers can return them in their original condition. Moreover, all the products produced in such conditions must be unworn and undamaged. 

There are two different modes of refunding the amount back to the customer’s account.

Mode of return.Return Process.
PayPalOnce the refunds are processed, the customer will receive an e receipt. Refunds are reflected on the same day. In case of a busy schedule, Trekitt can take up to 7 days.
Card.Once the refunds are processed, the customer will receive an e receipt. Refunds are received within 2 days of processing. In case of a busy schedule, Trekitt can take up to 7 days.

How to return Trekitt’s Product?

How to return Trekitt’s Product

The Trekitt return policy is straightforward, and you must follow some steps to return any item purchased from Trekitt. 

  • Please fill up the return form online and download it.
  • Pack your goods in original packing condition and place them for a return.
  • Send the parcel by a trackable courier method.
  • Keep the postage as proof of return unless Trekitt receives the package. 

All the returns must be mailed to the following address:

Trekitt Returns, Unit 5-6 Parkwood Court,
Rotherwas, Hereford, HR2 6NU

All the shipping charges are to be paid by the customer. The shipping charges are refundable only if the returned item is defective.

Sum Up Table

Name of the CompanyTrekitt.
Is return allowed?Yes.
Mode of Return.Online.
Shipping charges.To be paid by the customer.Refundable for faulty items.
Time available for a return.48 hours from purchase.
Time taken to process the refund.3-5 working days.

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