- 30 days assured return.
- Items must be unworn with all swings ticked.
- Refund within 3-5 days.
TOG 24 is a clothing and lifestyle brand of the United Kingdom that has been selling premium apparel products. From dresses, tops, jeans, to shirts and other quality apparel, TOG 24 has online and offline stores around the United Kingdom.
TOG 24 has created a return policy for its customers. The brand’s return policy defines how the returns and refunds for the purchased products are made and the criteria that must be followed to qualify for the return policy of TOG 24.
Let us dive deep into the article to know more about the returns and refunds of the TOG 24 clothing company.
Table of Contents
What is TOG 24’s Return Policy?
The return policy of TOG 24 provides 30 days for the customers to return their products if they are not satisfied with them. There are some conditions that customers must satisfy to qualify for their return.
- Items must be in an unworn and resalable condition.
- All the tags and labels must be attached to the product.
- There must be no stain marks on the product.
- You must carry the order number to create your label for the return order.
All the refunds are credited to the original payment method. TOG 24 takes around 3-5 working days to process the refund into the customers’ account once they receive the returned product.
All the returns made from the United Kingdom are free of cost, and shipping charges for international customers must be paid.
Almost all the products of TOG 24 are returnable, but there are some exceptions. The below table provides brief information about the items that cannot be returned.
|Type of Product.||Return Eligibility.|
|Faulty Products.||Returnable. A full refund will be initiated after the product inspection.|
|Worn or damaged items.||Non-Returnable as it is no more in a resalable condition.|
|Items without tags and labels.||Non-returnable. Refunds will be made based on the terms and conditions.|
Once TOG 24 receives the returned goods, they will start processing the refund. It takes around 3-5 working days to get the refunded amount credited to the customer’s original payment method.
The faulty orders must be returned within 1 year of purchase. Customers need to present their order id, proof of purchase, name, and decent pictures as evidence. Refunds will be made after proper inspection by TOG 24.
How to Return TOG 24’s products?
The different modes of returns are listed below:
|Type of return.||Processes involved.|
|Return with labels.||Print out a return label.Collect the order number from the invoice or the confirmation email.Pack the item in original packing condition with all the labels and tags attached.Drop them at the local postal service.Have the tracking number with you for tracking the returned item.
All the returns from the United Kingdom are free of cost.
|Returns without labels.||Create a QR code from the email that is presentable at the post office.Create a label through Royal Mail. Once all the information is filled, take the item to the post office where the QR code will be scanned.The post office will pick up your prepaid label.You can track the return using the trackable courier service.|
Sum Up Table
|Name of the company.||TOG 24|
|Is return feasible?||Yes.|
|Mode of Return.||Online and Offline.|
|Shipping charges.||Free for UK customers.Applicable for international customers.|
|Time available for return.||30 days from purchase.|
|Time taken by the company to process the refund.||3-5 working days.|
Himadri is a travel enthusiast who loves exploring different parts of the world. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking.