Birkenstock Return Policy

  • You can return your item within 30 days of purchase.
  • A cancellation charge will be levied on you in certain cases. The cancellation charge will be 2.5% of the total refund amount.
  • Refund processing time is 10 to 12 days after the company receives your product. 

Birkenstock is a Germany-based footwear brand. Birkenstock is one of the five biggest footwear brands in the world. The company’s roots can be dated back to 1774. Birkenstock has been a global player in the shoe market since the 1970s.

Birkenstock sells its products throughout the world. Birkenstock sells its product in 90 countries on all continents. Due to such a massive volume of shipments, it’s very common for them to get a large number of returns and refund requests. 

We will look at Birkenstock’s Return and refund policy, which will help you determine the exact rules for getting a full refund. You will also know whether you are eligible for a full refund or not.

Let’s start.

What is the Birkenstock Return policy?

A pair of Birkenstock Women Sandals

Let’s have a look at the Birkenstock Return policy’s central aspect,

  • You can return your product within 30 days from the purchase date.
  • Your item should be undamaged while returning it.
  • Tags should be attached to the product, or a refund may be denied.
  • The return is free. You need not pay any fees to return your product.
  • You can cancel your product within 14 days without any questions asked. However, if your product is shipped, Birkenstock will charge 2.5% as a cancellation charge of the total refund amount.
  • You should send your parcel with the return form. Without it, the return will not be processed.
  • If you avail of any discount using a coupon, that amount will not be refunded.
  • You should also include proof of purchase or your invoice with the return parcel, or your return will not process.

Return Methodology.

Return Method Important Points Return Procedure
In-Store Return Always include your invoice with your parcel.
You should return your product within 30 days from the date of purchase. 
The product should be in unused and undamaged condition.
All tags and original packing should be intact.
Return is solely based on the store manager’s discretion. The manager can deny the return request if the product is unqualified for return.
Online items cannot be returned at the Birkenstock store/showroom and Franchise.
Pack your product in the original packaging and take it to your nearest Birkenstock offline stock.
Once the company gets your product back, it will be inspected, and then you will get a confirmation email regarding your refund.
It can take up to twelve days to get your refund credited into your account.
Return through Post
Always include your invoice with your parcel.
You should return your product within 30 days from the date of purchase. 
The company can deny it if your return request looks suspicious to them.
The product should be in unused and undamaged condition.
All tags and original packing should be intact.
Once your return is received at the company warehouse, it will take 10-12 working days to be processed and get a refund.
Items purchased from an offline store cannot be returned through the online return method.
If you cancel your product within 14 days, then Birkenstock will charge 2.5% of the total refund amount as cancellation fees.
You need to contact Birkenstock to initiate the return request. Click here to send them an email.
The customer care team will ask you for products images before initiating the return procedure.
With each product, you will receive a return form. You need to fill up that return form and include it with the return parcel.
Follow the return procedure mentioned by the Birkenstock customer care team.
Keeps the proof of postage with you to track your return

What is Birkenstock Refund Policy?

What is Birkenstock Refund Policy

Let’s talk about the Birkenstock Refund policy,

  • You can get a refund if you return your product within 30 days from the purchase date.
  • Your product should not be damaged or tampered with. If your product is in tampered state, a full refund will be declined.
  • Refunds will be processed within ten to twelve working days of the items received.
  • Your refund will be credited in the original form of payment.
  • If you send your parcel without proper paperwork enclosed, your refund will be declined.
  • If you found your product faulty or damaged, immediately contact the Birkenstock team at customerservice@birkenstockstl.com.
  • If your item is marked or tainted, your refund will be declined.
  • If you didn’t get your refund in the allotted time, then you need to take the following steps: 
  1. Contact your credit card company to check whether there is any pending transaction.
  2. Contact your bank and ask whether they have received any notification or not.
  3. Wait for 2-3 working days more.
  4. If nothing worked, then contact the Birkenstock customer care team at customerservice@birkenstockstl.com. 

Refund Eligibility.

Reason for Refund Will you get a Refund?
Your products are faulty  Yes
You cancel your product within 14 days, Yes
Wrong products delivered Yes
If the product is opened or used No
If you return your product after Thirty days of receipt No
If you return your product within Thirty days of receipt Yes

Summary Table

Birkenstock
Company Name Birkenstock
Is return possible? Yes
In which case a full refund is possible All cases are mentioned above.
Return Mode In-Store and By Post
Return charge Return is Free
Will Birkenstock charge cancellation fees? Yes. In the case of Fourteen days cancellation policy.

Leave a Comment