Appliances Direct Return Policy

  • You can return your items within 14 days from the purchase date to get a refund.
  • You need to contact the Appliances direct team in case you receive a faulty product.
  • If you get a damaged product, then Appliances Direct will reimburse your return fees as well.

Appliances Direct is a Yorkshire-based company that sells and delivers home appliances through its website. Appliances Direct sells different items ranging from Fridges to Bathroom based products like bathtubs, showers, etc.

Appliances Direct majority operates in the UK only. For more extensive appliances, they send a team of two who will deliver your product and install it without you breaking any sweat. 

Appliances Direct also has a solid Return and refund policy to deal with customer return requests. We will take a look at their return and refund policy to decide whether we are eligible for a refund or not.

Let’s start.

What is the Appliances Direct Return policy?

Appliances Direct refrigerator in kitchen

Let’s take a look at Appliances Direct return policy. Their return policy is very customer friendly and was designed while keeping customers in mind.

  • Appliances Direct has a 14 days period to return any item you don’t want. Items can be returned within fourteen days from the purchase date.
  • If you have used or installed the item, then Appliances Direct will charge you a small fee based on the diminishing value of the product.
  • Products such as CDs, DVDs, digital downloads, or softwares are non-returnable if the seal is broken on the wrapping.
  • Due to hygienic reasons, Headphones cannot be returned if their hygienic seal is broken.
  • If your arrived product is damaged, you should contact the Appliances Direct team asap at 0330 041 2271.
  • If you find your large appliances defective, you can deny their delivery, and the appliance will be returned to the driver. 
  • All Appliances Direct products come with a minimum of 12 months warranty for the UK and Irish customers. 
  • If your product becomes faulty during the warranty period, then you should contact the manufacturer first as they can help you better. If your problem cannot be solved on the phone, initiate the product return.

Return Methodology.

Return Method Important Points Return Procedure
Return Through Post All tags and packaging must be intact.
The product must be in new and unused condition. It should be in a re-saleable condition.
Always have the proof of postage with you.
In most cases, you need to pay for your return.
If you have installed or used your product, the company can charge a small fee from the total refund amount.
If your product is faulty, then contact the customer care team asap. They will arrange for the product return.
You need to create a return request initially. Click here to generate your return request.
Enter your email id and password to log in to your account.
Appliances Direct team will return to you within 48 hours to authorize your return.
Pack your items correctly and send them through any courier service you like. Make sure to insure the things.
Appliances Direct will initiate the refund only when it gets the product back.
If your product arrived damaged, click its images and send it to the Appliances direct team.

Internationalreturn All tags and packaging must be intact.
The product must be in new and unused condition. It should be in a re-saleable condition.
Always have the proof of postage with you.
You need to bear the return fees and customs fees alike.
If you have installed or used your product, the company can charge a small fee from the total refund amount.
You need to create a return request initially. Click here to generate your return request.
Enter your email id and password to log in to your account.
Appliances Direct team will return to you within 48 hours to authorize your return.
Pack your items correctly and send them through any courier service you like. Make sure to insure the items. You are liable for your return.
Appliances Direct will initiate the refund only when it gets the product back.

What is the “Appliances Direct” Refund Policy?

Appliances Direct TV in living room

Let’s talk about the Appliances refund policy’s essential aspects,

  • You can surely get a full refund if you return your item within 14 days from the purchase date.
  • Your refund will be provided in the original form of payment in most cases.
  • If your product is damaged, contact the customer care team before initiating the refund request.
  • In some instances where you have broken the hygienic seal(Headphones and earphones), no refund will be provided unless the product was faulty. 
  • In case of Faulty and damaged product is delivered to you, Appliances Direct will provide you with a full refund.
  • A refund will be authorized within three working days.

Refund Eligibility.

Reason for Refund Will you get a Refund?
Your products are faulty  Yes
Wrong products delivered Yes
If the product is not in resalable condition No
If you return your product after 14 days of receipt, No
If you return your product within 14 days of receipt Yes

Summary Table

Appliances Direct
Company Name Appliances Direct
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product
Return Mode By Post and International Return
Return charge Depends on courier service
Is your delivery refundable? No

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