Hype Returns Policy

  • Items can be returned within 30 days of receipt.
  • Return Postage charges will have to be borne by the customer.
  • Customers can return in-store as well.

Founded in 2011, Hype started as a self-financed project, designing printed attire and adornments. Today, this brand is one of the UK’s most popular brands. Their total reach covers menswear, womenswear, and kidswear and furthermore incorporates a lot more than shirts and knapsacks.

Today, Hype caters to a worldwide client base. As it takes special care of global clients, it gets many return and refund requests per day. To assist its clients with managing returns and refunds effectively, it has made the Hype Returns Policy.

What is the Hype Returns Policy?

What is the Hype Returns Policy

In-Store Returns

In the event that you’re not 100 percent happy with your in-store buy, you can return your item(s) for a full refund at any Hype DC store given that it meets the following conditions. Note that purchases made in-store can’t be returned online.

  • Item(s) were bought in the last 30 days and proof of purchase can be given.
  • Item(s) should be unworn and unwashed with unique labels attached.
  • Item(s) are in packaging or shoebox in their original condition.

Fragrances and Body Oils/Lotions and Miscellaneous Items (Books and Candles)

They can be returned within 30 days, provided they are unused, in their original condition, and with sealed packaging.

Critical to note

Shoes should be returned in their original, intact shoe box. Kindly note that any harm to the shoebox will lead to refusal of return.

Exchanges and store credit

In-store purchases that are qualified for an exchange within 30 days of receipt might be exchanged for different items or store credit. It’s up to the company to decide if a full refund will be given. 

Defective things

They will readily acknowledge returns for any flawed item(s).

Online Purchases

If you are not 100 percent happy with your online buy, you can return your items for a full refund(barring postage) given the following conditions are met.

3 Simple Conditions For A Successful Return

  • Returned within 30 days of purchase
  • Unworn and unharmed
  • In original packaging and condition

Fragrances and Body Oils/Lotions and Miscellaneous Items (Books and Candles):

They acknowledge returns within 30 days, provided their merchandise exchange prerequisites are met – the item should be unused, in its original condition and with sealed packaging.

Critical to note:

Shoes should be returned in their unique, intact shoe box. Note that returns can’t be sent with the shoebox broken, used, or uncovered. Use either the original shipment parcel container or a plastic shopping pack.

Online returns should be sent from your nearby mail center. They don’t acknowledge direct drops at the stockroom.

Online circumstances

Online circumstances Of Hype

Online purchases using credit cards might be refunded or exchanged. Kindly ensure you have your proof of purchase for their colleague to help you.

  • Online buys with PayPal can be returned online.
  • Online buys with Afterpay can be returned online.

Cost of Returns

The return delivery expense is $10. This is paid for in the Returns Portal for the online returns policy. Any return items are your property and remain your responsibility until they arrive at their distribution center.

How is the Refund Processed?

Once you have sent your package back to their distribution center and they have received it, they will handle your return within 2-3 workdays. They suggest tracking your return request to know its status.

Paid with Credit Card: Once handled, the refund will show up in your record within 2-5 workdays, depending on your bank.

Paid with PayPal: Once handled, PayPal will be in touch when they have finalized your refund.

Paid with Afterpay: Once handled, Afterpay will send you an emai. For more information, go to their site.

Allow an extra 1-2 work days for refund processing over deal periods and public occasions.

Refund Eligibility

Reason for Refund Will you get a Refund?
Your products are faulty  Yes
Products are of the wrong size Yes
Wrong products delivered Yes
If you return your product after Thirty days of product delivery No
If you return your product within Thirty days of product delivery Yes

Summary Table

Hype
Company Name Hype
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product
Return Mode Store return, By Post 
Return charge Borne by the Customer
Is your delivery refundable? Yes(In some cases)

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