Cotswold Return Policy

  • Unused and unaltered goods can be returned within 30 days of receipt.
  • Customized products cannot be returned for a refund unless faulty.
  • Return collection fees are borne by the company.

Cotswold is UK’s biggest online-based furniture retailer, offering a wide collection of top-notch furniture, from room furniture to closets and chests. The Cotswold Company (Uk) Limited is situated in NORWICH, United Kingdom, and is essential for the Home Furnishings Stores Industry.

Since they take care of an enormous client base internationally, they get many return and refund demands every day. To assist clients with taking care of their refunds and demands, they have made the Cotswold Return Policy. This is what the policy is all about.

Table of Contents

What is the Cotswold Return Policy?

Cotswold wooden furniture

Flawed Goods

Assuming you find any issue with your product, their group will be glad to change it for you. Kindly call them on 0333 200 1725 and one of their customer service team will gladly take you through the returns process.

You have 30 days from the date of delivery in which you need to report any absent or damaged things and they request that you follow up your return process request as a hard copy via an email to You can likewise report a defective thing or start a return by means of Your Account or their Contact Them page.

Kindly don’t endeavor to fix any issues yourself without addressing their team first. Sadly, they can’t acknowledge items back assuming any changes have been made, as this will nullify the producer’s guarantee.

Furniture That Requires Some Assembly

Assuming you are requesting furniture that requires some assembling, they ask that you check every one of the parts is in the bundle according to the guidelines, prior to collecting the furnishings, as some items are probably going to be damaged on the way when returned to them.

Package Removal and Assembly Service

If you find an issue after the delivery driver has left kindly call their customer service team on 0333 200 1725. You have 30 days from the date of delivery in which you can report any missing or damaged things and they request that you follow up your order number as a hard copy via an email to You can likewise report an issue using their Contact Them page.


Because of hygiene issues, you can return beddings that have been used and removed from their original packaging and might suffer a deduction in the original payment, except if the item is broken.

Damaged Goods

You can return furniture that has been damaged or used while in their consideration might have to suffer deductions in the original payment except if the merchandise is defective.


Cotswold table

For the sake of security, refunds are given by a similar technique by which the original payment was made.

Custom items

Items made or customized for you can’t be returned or refunded except if they are flawed or have been harmed by them on the way.


There is no charge for the returns of products; whether they are damaged or flawed on receipt, or essentially unacceptable.

It is your obligation to guarantee that the merchandise is reasonably bundled and in similar condition as they showed up prepared for return. Assuming you neglect to take sensible consideration of the merchandise before they return to them and this causes harm or disintegration of the items, they will charge you for the decrease in the refund amount.

Returns will be organized in no less than 30 days of warning. Assuming you are organizing to return things yourself, they should be gotten at their delivery facility in no less than 30 days of delivery. 

Return Charges

A £15 transport expense will be applied for the return shipping charges.

Summary Table

Cotswold logo
Company NameCotswold 
Is return possible?Yes
In which case a full refund is possibleIn case of faulty, unsuitable, and damaged product
Return ModeStore return, By Post and International Return
Return chargeBorne by the Company
Is your delivery refundable?Yes(In some cases)

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