Fashion Nova Return Policy

  • You can return Fashion Nova products up to 60 days from the purchase date.
  • In the majority of cases, Fashion Nova provides the refund in store credit form.
  • You can buy prepaid return labels from fashion nova to send your return back.

Fashion Nova is a Los Angeles-based clothing brand. The brand was the most searched fashion brand in 2018. Fashion Nova sells clothes and accessories for women, men, curve, and kids.

The brand is known for forecasting fashion trends before anyone else and introducing 1,000+ new arrivals on their online store weekly. Due to these reasons, Fashion Nova is quite famous among its customer base.

Due to such substantial shipping volumes, it’s quite normal for them to get return and refund requests in good numbers. So we will take a look at Fashion Nova’s Return and refund policy.

Let’s start.

What is the Fashion Nova Return Policy?

What is the Fashion Nova Return Policy

Fashion Nova listens to its customers very seriously. So their return and refund policy is designed while keeping their customers in mind.

Let’s take a look at Fashion Nova’s return policy significant points,

  • You can return your Fashion Nova product within 60 days from the purchase date.
  • Fashion Nova returns most refunds via store credit in the form of a fashion Nova gift card.
  • After receiving your product, the Fashion Nova team usually takes 5-7 days to process your return.
  • You can have your return processed more quickly if you use a prepaid return label.
  • Prepaid return label cost varies according to item numbers.
  • For a single item return, you need to pay $3.99, and for a multiple item return, you need to pay $7.99.
  • Fashion Nova does not offer an exchange.
  • Items that end in $.00, .96, .97, and .98, swimwear, undergarment, bodysuit, beauty product, cosmetics, accessories, and “party wear” are considered final sale non-returnable and cannot be returned for store credit.
  • Your items must be unworn, unwashed, and have their original tags intact to process your return.
  • If your return parcel is damaged or lost during transit to the Fashion Nova warehouse, you must possess your tracking ID to get any help from the Fashion Nova team.
  • If your item is damaged or defective, you must report it within seven days of delivery.
  • If you have excessive return history and potential fraudulent or criminal activity, Fashion Nova reserves the right to deny your return request

Return Methodology

Return Method Important Points Return Procedure
In-Store Return Always include your invoice with your parcel.
The product should be in new and unused condition. 
You can return your item at the store within 30 days from the purchase date to get store credit as a refund.
The product should have original packaging and labeling.
No cash refund will be provided to the customers.
Fashion Nova will allow the exchange of products within 30 days of purchase.
You can also return your online purchased product to the store.
Pack your items correctly in their original packaging in unworn and unused condition.
Take your item back to the store to get a refund back.
By Post Return Always include your invoice with your parcel.
The product should be in new and unused condition. 
The product should have original packaging and labeling.
You can purchase a prepaid return label to deliver your item to Fashion Nova back.
No cash refund will be provided to the customers.
Your refund amount will be in the form of store credit only.
Prepaid return labels cost $3.99 for a single item and $7.99 for multiple items.
If you want to purchase a prepaid return label or initiate the return process, click here.
Provide your order number and email id inside the portal.
Follow the guidelines provided in the return portal.
Pack your products correctly in the parcel.
Each return parcel should contain an order packing slip or return the invoice.
Take your package that you intend to return to your nearest office and post it to the provided address.

What is Fashion Nova Refund Policy?

What is Fashion Nova Refund Policy

Let’s take a look at Fashion Nova’s refund policy,

  • If Fashion Nova cancels your order, you are eligible for a full refund in the original form of payment.
  • If the item you received from Fashion Nova is faulty, damaged, or defective, you will get your refund in the original form of payment
  • Fashion nova needs 2-5 working days to process your refund. You need to wait up to ten days to get the money back into your account.
  • If you used the gift card to purchase your product, you would get your refund in a gift card.
  • If Fashion Nova cannot send your complete order, you will get a partial refund back for your missing product.
  • Your refund claim can be denied if Fashion Nova finds your claim doubtful.
  • You can get the refund in store credit within 60 days of purchase if you return it in unused, unworn, and undamaged condition.

Refund Eligibility.

Reason for Refund Will you get a Refund?
Your products are faulty  Yes(In the original form of payment)
Products are of the wrong size Yes(In the original form of payment)
Wrong products delivered Yes(In the original form of payment)
In case of Hygienic products No
If you return your product after Sixty days of receipt, No
If you return your product within sixty days of receipt Yes( Refund will be provided in store credit form)

Summary Table

Fashion Nova
Company Name Fashion Nova
Is return possible? Yes
In which case a full refund is possible In multiple cases
Return Mode Through post and In-Return store
Return charge $3.99 and $7.99
Is your delivery refundable? No (In most of the cases)

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