Coopers of Stortford Return Policy

  • You can return the Coopers of Stortford product within 28 days from the date of the item shipped to you.
  • In certain cases, Coopers of Stortford will refurbish your postage cost also.
  • Coopers of Stortford provides a warranty of 12 months on most of its products. 

Coopers of Stanford is a UK-based company that deals with household and gardening items. The company sells various items ranging from home furniture to garden maintenance kits.

You can order items online as well as through call. Due to such a variety of offerings, it’s pretty standard for the company to deal with many customer return requests.

To deal with those customer return requests, the company has uploaded its return and refund policy on its website. However, you don’t need to read the whole policy. We will provide you with the significant points regarding that policy.

Let’s start.

Table of Contents

What are the Coopers of Stortford Return Policy?

women planting in a tree in Coopers of Stortford

Coopers of Stortford is based in the UK, and thus its return and refund policy is quite lenient in terms of customer satisfaction.

Let’s understand Coopers of Stortford Return Policy in points.

  • You can return or exchange your Coopers of Stortford items within 28 days from the purchase date. 
  • Every product which is returned should be in a new and unused condition. Coopers of Stortford will decline your return if the product seems used or damaged.
  • Certain items like battery, Styli, and record cleaning kits are non-refundable.
  • Items that are personalized for you may not be refunded.
  • If you return your canceled order or items you seem unsuitable; you need to pay for the carriage cost. This cost will not be refundable.
  • You can cancel your order for no reason within 14 days from the purchase date. 
  • You can either arrange for product return through Coopers of Stortford team or post it through any courier service.

Return Methodology

Return MethodImportant PointsReturn Procedure
By Post returnThere is no need to send your product invoice as the company has your data already.
The product should be in new and unused condition. 
The product should have original packaging and labelling.
If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.
If Coopers of Stortford denies your return request, the company will ask you to pay delivery fees to deliver your product back to you.
If you return any item that has oil or petrol in it, then empty it first before sending it back.
Pack your items correctly and with precaution.
There is no need to include any invoice or return note with your parcel.
Take your parcel to any of the nearest post offices with you and submit it there.
Provide the below-mentioned address to send your parcel.
Coopers Of StortfordReturns DepartmentStation RoadSteetonKeighleyBD20 6RA 
You can also call at 0330 331 0300. Press option 2 during the call, and a customer care executive will arrange the collection of your faulty good.

What is Coopers of Stortford Refund Policy?

Coopers of Stortford Home Kit

Let’s understand Coopers of Stortford return policy,

  • Your refund amount will return in the original form of payment
  • If you have obtained a damaged or faulty item, you will get a full refund, including the shipping cost.  
  • If you cancel your order within fourteen days of purchase, you will get a full refund except for return charges.
  • You will surely get a full refund if you return your item within 28 days from the purchase date.
  • Items that are personalized for you may not be refunded.
  • If your order hasn’t arrived within 28 days from the order date, you can apply for a refund.

Refund Eligibility

Reason for RefundWill you get a Refund?
Your products are faulty Yes
Products haven’t arrived within 28 days of the order date.Yes,
Wrong products deliveredYes
If you return your product after Twenty eight days of product deliveryNo
If you return your product within Twenty eight days of product deliveryYes

Summary Table

Coopers of Stortford
Company NameCoopers of Stortford
Is return possible?Yes,
In which case a full refund is possibleIn case of faulty and damaged product
Return ModeBy Post 
Return chargeDepends on multiple factors
Is your delivery refundable?Yes(In some cases)

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