Route One Return Policy

  • 28 days guaranteed return.
  • Order number and reason for return are mandatory.
  • Items must be in original packaging conditions.

Route One is a multi-brand retailer dealing with a variety of products. The company was founded in 1989 and is based in the West of England. The specialties of this brand are menswear, skateboard, action sports, and footwear. 

Route One has also devised a return and refund policy for their customers with other fashion brands in competition. This policy has been designed for the customers to provide information about the return and refund processes.

Let us go deep into the article to know about the return policy of Route One. 

What is Route One’s Return Policy?

What is Route One's Return Policy

Route One return policy states that the customers must return the goods within 28 days from delivery. These 28 days are counted from the moment the customer receives the delivery. 

Moreover, customers need to follow some specific conditions to qualify for the return policy of Route One:

  • The product must be in unused, unworn, and undamaged condition.
  • Original seals, packaging, labels, and tags must be attached to the product.
  • Gifts received at the time of delivery must be returned. Else, the value of the returned item will only be refunded and not the cost of the gift. 
  • Footwear must be returned inside the original shoe box.

All the items that are received as returns by Route One are inspected. If any of the items do not meet the return conditions of Route One, they shall be returned to the customer. 

Refunds are made to the original mode of payment. Route One takes around 3-5 business days to process the refund to the customer’s original payment mode. 

Refund Eligibility

Type of Product Refund Eligibility
Custom Orders. Cannot be Returned. They are products for final sale.
Face, Body, and grooming products. Non-Returnable.
Socks and underwear. Non-Returnable.
Faulty Items. Returnable. Customers are eligible for a full refund if the item is found to be damaged or wrongly sent. 
Footwears. Returnable. ( In original condition ).
Face masks and coverings. Non-Returnable due to hygiene issues. 

It is advised to return the product through a trackable postal service. You must also keep a receipt of return. This will help the customers track the product if they are lost or damaged at the time of transit. The products must not have any odor in them. 

For the faulty items, contact the customer service team as soon as you find them to be defective. Send the order number, name of the product and image. Route One customer service will assess the product and process the refund based on the terms and conditions.

Shipping charges are non-refundable and will go on account of the customers. 

How to Return Route One’s Products?

How to Return Route One’s Products

Route One offers different methods for returning an item purchased from them. Follow the below table to know about the procedures.

Return From Process of Return
From any part of the UK. (Through Yodel ) Create a return label and attach them to the parcel that you are returning. Make sure to attach the return label over the original delivery details. Drop them at the Yodel service point. There are thousands of Yodel service points in the UK. Once the package is scanned, you receive a receipt. Keep the receipt to track the order unless it is received by Route One.
Through Route One. Fill up the return form. Make sure to enter the order number and reason for return. Ship the package to the mentioned address.
Route One Returns,The Buffer depot, Badminton Road, South Gloucestershire, UKGL91HE
From outside the UK. The methods are the same. For returns from the outside UK, an additional postage cost is charged based on the international delivery prices.

Sum Up Table

Route One
Name of the Company Route One
Is return allowed? Yes.
Mode of Return. Online.
Shipping charges. Non-Refundable.
Time allowed for return. 28 days from purchase.
Time taken to process the return. 3-5 working days.
Postage cost? Required for international returns. 

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