Eurostar Cancellation Policy

  • Full refund is possible in Eurostar in some cases.
  • Tickets amendment is possible after paying a certain amount of fees.
  • Certain tickets are non-refundable and you won’t get anything after canceling them.

Eurostar is one of the best high-speed railways network present in Europe. However, there are many instances where you might need to cancel your booking. It can be due to some urgent work, government guidelines, or a number of reasons.

In that unfortunate case, most of us want to know about the company’s cancellation policy. Eurostar cancellation policy is there to help you in these types of cases. 

However, not everyone gets a full refund for their tickets. There are specific rules that we must know to get our full refund. We will discuss the Eurostar cancellation policy in the below article.

Table of Contents

What is the Eurostar Cancellation policy?

Euro-star offers three types of tickets, i.e., 

  • Standard
  • Standard Premier
  • Business Premier

As stated on the company’s official website, Standard and Standard’s Premier tickets are non-refundable. So you will not get any money back after canceling them.

However, you can easily change your tickets before the scheduled departure date. 

If you reschedule your ticket seven days before the departure date, then you don’t need to pay exchange fees. If you change your journey date within seven days, you need to pay €40 (USD 44 Approx) for a standard ticket and €50 (USD 53 Approx) for a standard premier ticket.

Cancellation Policy.

There are a few cases where cancellation is possible.

  1. In the case of the Business Premier ticket, you can cancel your ticket anytime before the journey. There will be no additional charge.
  2. In case of train cancellation, your ticket will automatically get canceled.

However, you should remember that you can cancel the ticket in the case of Standard and Standard Premier, but it will be useless as these two tickets are non-refundable.

Also Read:- Just Park Cancellation Policy

What Is The Eurostar Refund Policy?

You can only get a full refund in two cases. In the case of the Business Premier ticket, you are entitled to a full refund within sixty days from the date of departure.

In the second case, you will get a full refund only if the train got canceled. In the case of Standard and Standard Premier, you will not get any refund as they are non-refundable tickets.

Refund Eligibility.

Reason for RefundWill you get a Refund?
In case of Standard TicketNo
In case of Standard Premier TicketNo
In case of Business Premier TicketYes
In case, the train gets canceledYes
In case you missed the train due to any reasonOnly if you have a Business Premier ticket

How to cancel Eurostar Ticket?

How to cancel Eurostar Ticket

To cancel your Eurostar Ticket (Business Premier Ticket only), you need to follow provided steps:

  1. Go to
  2. Head towards the “Manage Booking” section.
  3. You need to provide your six-letter booking reference and your last name to log in.
  4. Then select the “Change the journey” section button. After completing all formalities, Eurostar will refund your total amount to your account. The amount will appear in your account within five days.
  5. In case of phone booking or station booking, you need to email Eurostar or call them on the provided number. 

“03432186186/+44(0)1233617575” (If outside the UK).

✍️ Note- Eurostar Mentions that “Ticket for journeys between Lille and Brussels are non-exchangeable and non-refundable.” 

Summary Table-

Eurostar Cancellation
Company NameEurostar
Is cancellation possible?Yes
In which case a full refund is possibleBusiness Premier Ticket
Cancellation modeOnline and via Phone
Refund eligibilityUpto to 60 days after departure
Cancellation chargesNone
Non-Refundable ticketsStandard and Standard Premier Tickets

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