Cath Kidston Return Policy (Detailed)

  • 30 days assured return available.
  • Return label and original packing required.
  • Refunds are processed within 10 days of return.

Cath Kidston is one of the largest and most vibrant growing home furnishing brands in the United Kingdom. The company ships its products to various parts of the globe. The company was founded in 1993 with its headquarters in London, England. 

This store has become the favourite shopping destination for the customers of the United Kingdom. It possesses both online and more than 40 offline stores across the country. Cath Kidston has also derived a return policy for its customers.

It answers all the queries of the customers related to the return policy. Let us read through the entire article to know more about the return policy of Cath Kidston. 

What is Cath Kidston’s Return Policy? 

What is Cath Kidston’s Return Policy

Like all other return policies, Cath Kidston also has some criteria that must be fulfilled. Once the customer matches the terms and conditions of the company, they can return the products of their choice.

  • Products purchased from Cath Kidston must be returned within 30 days of purchase
  • Online purchases can be returned only through the post because they are not acceptable in the physical stores. 
  • Items purchased from the physical stores are non-refundable. Yet hold the proof of postage for further inquiries. 
  • Free returns are not available, and the customer must pay all the shipping charges. 
  • Items you choose to return must be in the same original condition with all the tags and labels attached. 
  • The refunds will be processed to the initial method of payment.
  • All the refunds will be credited within 7-10 days after receiving the returned item at the Cath Kidston warehouse.
  • No sign of damage or stain must be present on the product.

These points mentioned above are the terms and conditions that must be fulfilled. Voiding any of the conditions might deny your eligibility for a return. 

Eligibility Criteria

Though most of the goods purchased from Cath Kidston are returnable, some products cannot be returned to the company. Let us check out the table listed below to see the exceptions. 

Type of Product Eligibility Criteria
Personalised Goods. Non-Returnable as they are final sale items. 
Unwanted Gift. Returnable ( only if purchased from the website ). Provide the order number while returning. 
Faulty product. In such a case, the shipping cost and the product are refundable.
Items with tags and labels intact and in original packing conditions. Returnable based on the terms and conditions. 

While returning a faulty item, you need to contact customer service and provide them proof of the product being defective. 

Refunds shall be issued once the product has reached the Cath Kidston warehouse, and it might take up to 7-10 business days. 

How to Return Cath Kidston Products?

How to Return Cath Kidston Products

The company has devised a simple method for the customers to return their products. You can follow the steps to return an item purchased from Cath Kidston.

Mode of Return Methods involved
General Return. Visit the official website of Cath Kidston. Enter the order number and email id to log in to your account. Select the product that you wish to return. Fill up the returns form. Pack the item in original packing condition will all the tags and labels attached. Keep the return form inside the parcel and drop it to any recorded courier service. Send the parcel to the following address:
Returns Department.Cath Kidston.Redd 42.Revensbank Business Park.Redditch.B98 9EY
Returning item to the store. Bring the parcel that you chose to return. Ask staff to initiate a return request. Cath Kidston staff will inspect the product and process the return. You will receive a return confirmation in your email id. 

Return shipping charges are non-refundable except if a product is found to be faulty. 

Sum Up Table

Cath Kidston
Name of the company Cath Kidston
Is return allowed? Yes.
Mode of return. Online.
Time available for returning any item. 30 days.
Time taken by the company to process refund. 5-10 working days.
Shipping charges. Non-Refundable ( except faulty products )
Any additional charges required? No.

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