WH Smith Return Policy (Explained)

  • 30 days easy return policy.
  • Faulty items can be returned within 6 months of purchase.
  • A return label is not mandatory.

WH Smith is an online retailer known for selling magazines, books, entertainment products, newspapers, and confectionaries. The company was formed in 1792, and it is the first online retailer in the world. Its headquarters are located in Swindon in England. 

WH Smith has kept a return policy for their customers to solve all their problems. The return policy states the steps involved in returning an item and other important queries, and it also tells how the refunds are made post-cancellation.

Check out the article to know more about the return and refund methods of WH Smith. 

Table of Contents

What is WH Smith’s Return Policy?

What is WH Smith’s Return Policy

The return and refund policy of WH Smith has some terms and conditions. The customer must follow every term and condition to be eligible for a product refund. 

  • The returned products must be in sealed and original packing conditions.
  • A receipt is mandatory for mint returns.
  • In case of faulty items, they must be returned within 6 months of purchase. 
  • A bank statement or a receipt is mandatory for returning faulty items.
  • All the products are returnable to InMotion or WH Smith stores across the globe. 
  • The reason for return, email id and order number must be provided along with the product at the return time.
  • If customers prefer recorded courier service, it is advisable to keep postage as proof of return. If your returned item is lost during transit or damaged, it might come to use. 
  • All the refunds will be transferred to the original method of payment.
  • PayPal refunds will be credited to the payment cards.

These are some terms and conditions that the product users must comply with to be eligible for a WH Smith return. 

Return Eligibility:

While most products purchased from WH Smith are eligible for a return, some products do not go with the return policy. They are listed below:

Type of ProductReturn criteria
Periodicals and magazines.Not eligible for a return.
Digital products like DVDs and CDs.Not returnable without a holographic seal or shrink-wrap.
Personalised Product.Not returnable.
Perishable goods.Non-returnable.
Products with original seals.Returnable.
Product where magazine and experience gift pack attached.Not returnable.
Gift cards and vouchers.Final sale items are non-returnable.
Faulty itemsReturnable based on the terms and conditions. 

Customers trying to return the above mentioned shall not qualify for returns and refunds. 

How to return WH Smith’s Products?

How to return WH Smith’s Products

The company has kept simple and easy methods for the customers to return their products.

Mode of returnProcesses involved
In-store items.Store items can be returned to any of the WH Smith high street stores. Find the stores near you. Large and heavy items cannot be returned to the stores. The refund will be sent back to the original mode of payment.
Return By post.This mode of return is at the risk of the customer. Shipping charges to be paid by customers are non-refundable. Contact a recorded courier service. Enter the order number, email id, reason for return, and the package. Send the package to WH Smith warehouse once packed.
Return of Long items.Arrange a return from WH Smith if you wish to return a long item. 

Refunds will be processed only when the returned item is received by WH Smith. The company might take up to 30 days for processing the refund. 

Sum Up Table

WH Smith
Name of the CompanyWH Smith
Is return eligible?Yes.
Mode of Return.Online and Offline.
Time available for returning an item.30 days.
Time taken by the company for processing the refund.30 days.
Return labels required?No.
Shipping Charges.On account of customer.

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