Wish Returns Policy

  • All items can be returned within 30 days of delivery.
  • Return shipping varies depending upon the location and the reason for return.
  • Sometimes, they do not cover return shipping costs for some orders.

Wish is an American online e-commerce platform for transactions between sellers and buyers. Wish was founded in 2010 by Piotr Szulczewski and Danny Zhang. Wish is operated by ContextLogic Inc. in San Francisco, United States.

The Wish Company always strives for innovation. Due to their popularity, Wish is quite famous worldwide. Due to this, there are hundreds of return requests each day. To deal with them, Wish has a strong Return and refund policy. 

In this article, we will look at the Wish Return Policy. After reading this article, you will know whether you can avail a full refund or not.

What is the Wish Return Policy?

What is the Wish Return Policy

Many items are eligible for a refund within:

  • 30 days of delivery, the refund window will begin on the day of delivery, even if the item was late.
  • 30 days of the delivery date if the item hasn’t arrived.

Exceptions

Some items have exceptions. If an item arrives and it’s defective, damaged, or incorrect (even if it has an exception), it is eligible for a refund and may need to be returned. In certain cases, such as defective, damaged, or incorrect items, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high-value item that is incorrect or arrived defective or damaged), you may be required to return the item to receive a refund.

The Standard Returns Process

  • If you are required to return an item, you may be responsible for paying the return shipping costs.
  • Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.
  • Refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition.

Cancellations

Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be canceled successfully via Customer Support. If the cancellation period has passed, you can always return your order for a full refund.

Refund Exceptions

  • Perishables – If the item you order is perishable, it is not eligible for return or refund in most cases.
  • Excluded Items – Certain Health & Hygiene Items (e.g. skin lotion, toothpaste) or electronic media such as software are not eligible for return or refund if the seal is broken (i.e it has been opened).
  • Services – If you purchase services from a local provider, your ability to obtain a refund is subject to the provider’s policies.

Wish Local Return & Refund Policies

Wish Local Return & Refund Policies

Pickup Now Items

Some of the items available for pickup are sold by the operators of the shops that also serve as pickup locations. These items cannot be refunded without a return. They must be returned to the pickup location and returns must be completed within 7 days. Check the product detail page and order history to determine which items are subject to these return rules.

Ship to Store Items

Ship to Store items must be picked up by the final day of the pickup window. The pickup window reflected upon delivery of the order is final.

Items not picked up by the final day of the pickup window will be canceled and can no longer be picked up. They may be ineligible for a refund.

If you were unable to pick up your order, you may reach out to Customer Support for assistance.

Wish offers this policy in addition to any rights and remedies you may have with Wish merchants under applicable law.

How Does It Work?

Here’s how to submit your Return request: 

  • Click on this link here
  • At the bottom of the page, click ‘Contact Support’
  • Follow the prompts provided by Wish Assistant
  • If provided, print the shipping label sent to your email.
  • Pack your item safely.
  • Attach the shipping label on the top of your package.
  • Drop your package off at your local post office. 
  • You’ll receive your refund after the package is received and the return is processed. Please note that we may not cover return shipping costs for all orders.

How Much Does Return Shipping Cost? 

Return shipping costs may vary depending on your location, the issue with the item, and the type of item you’ve purchased. Some items may come with a prepaid return shipping label while others will require you to pay full return shipping costs.

If you’re required to pay return shipping costs and you need assistance determining the cost, they recommend working with your local post office or preferred carrier. They also recommend that you save the tracking number for your return so that they can confirm its delivery.

What if I’m returning multiple items? 

Multiple items may ship from multiple merchants. Because of this, an individual shipping label is provided for each item that you choose to return. Since their returns are processed based on the associated tracking labels, each item must be returned with its own individual label and packaging. 

If you need to return more than one item, please follow the return process for each item under your Order History.

What if my package was refused or undeliverable?

If the tracking information shows that your returned package was refused or undeliverable, please contact Customer Support through Wish Assistant and they will help sort things out.

Summary Table

Wish
Company Name Wish
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product
Return Mode Store return, By Post and International Return
Return charge Borne by the Customer in some cases
Is your delivery refundable? Yes(In some cases)

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