Virgin media Cancellation policy

  • Virgin Media charges early disconnection fees in case you cancel your subscription before the expected duration.
  • Virgin Media charges a small amount from you to move your connection from one house to other.
  • In some cases, a full refund is possible.

Virgin Media is one of the biggest service providers for Broadband/TV and phone connection. When we need to cancel our Virgin Media subscription, the process can be confusing.

Virgin Media’s cancellation policy is very straightforward. However, you should keep a few aspects in mind before starting the cancellation process. 

This mini-guide will provide you with all the essential aspects and points of the Virgin Media cancellation policy. 

What is the Virgin Media Cancellation policy?

First of all, you should check your contract period. Virgin Media offers a period of 6,8,12,18, or 24 months. Before starting any service with Virgin Media, you need to select your contract period.

What is the Virgin Media Cancellation policy

If you want to cancel your subscription of Virgin Media during the contract period, you may need to pay early disconnection fees. 

However, you should know that Virgin Media has a cap on the early disconnection fees. You do not have to pay more than £240 if you cancel your subscription during your contract.

Cancellation Policy

You can always cancel your Virgin Media subscription after paying the early disconnection fees. However, in a few cases, you don’t have to pay any price for canceling the subscription.

  1. In a free trial period, you don’t need to pay anything.
  2. If you are not satisfied with Virgin Media services, and they cannot solve your problem.
  3. If your broadband speed is not up to the mark, and they cannot improve it.
  4. If Virgin Media increases the package tariff without your consent, you can cancel your subscription without any penalty.

Let’s check how much Virgin Media charges as early disconnection fees (EDF). 

“As an example, for a customer who has our current Bigger bundle (Maxit TV, M100 and Phone with Talk Weekends from 28th August 2021, currently paying £79 a month) with 5 months remaining for their minimum period for all services, the Early Disconnection Fee (EDF) would be as follows:

Maxit TV, M100 Fibre Broadband and Talk Weekends EDF – £57.31 x 4 months = £229.24

We’d charge a 4-month Early Disconnection Fee as this is the remaining period after the standard 30-day notice period we ask for when downgrading or removing services. During the 30-day notice period, we charge the normal monthly cost for the services.”

Broadband Only Package Monthly Cost EDF remaining
M50 Fibre Broadband £38.00 £30.61
M200 Fibre Broadband £50.00 £40.58
M100 Fibre Broadband £44.00 £35.59
M350 Fibre Broadband £56.00 £45.56
M500 Fibre Broadband £62.00 £50.54
Gig1 Fibre Broadband £62.00 £50.07
Volt Broadband Monthly Cost EDF remaining
Volt M200 Fibre Broadband £44.00 £35.59
Volt M350 Fibre Broadband £50.00 £40.58
Phone Only Packages Monthly Cost EDF remaining
Virgin Phone £19.00 £15.54
TV Only Packages Monthly Cost EDF remaining
Maxit TV £55.00 £40.22
Broadband and Phone Packages Monthly Cost EDF remaining
M100 Fibre Broadband and Talk Weekends £51.00 £41.17
M100 Fibre Broadband and Talk Weekends(Offer price) £34.00 £27.05
M200 Fibre Broadband and Talk Weekends £57.00 £46.15
M200 Fibre Broadband and Talk Weekends(Offer price) £40.00 £32.03
M350 Fibre Broadband and Talk Weekends £63.00 £51.13
Gig1 Fibre Broadband and Talk Weekends £64.00 £51.49
Volt Broadband and phone Monthly Cost EDF remaining
Volt M200 Fibre Broadband and talk Weekends £51.00 £41.17
Volt M350 Fibre Broadband and talk weekends £57.00 £46.15
Broadband and TV packages Monthly cost EDF per month remaining
M200 Fibre Broadband and Maxit TV £81.00 £59.21
M200 Fibre Broadband and Maxit TV (offer price) £49.00 £32.63
M500 Fibre Broadband and Maxit TV £93.00 £69.17
Gig1 Fibre Broadband and Maxit TV £95.00 £70.36
Volt broadband and TV Monthly cost EDF per month remaining
Volt M350 Fibre Broadband and Maxit TV £81.00 £59.21
Volt M350 Fibre Broadband and Maxit TV (offer price) £49.00 £32.63
TV and phone packages Monthly cost EDF per month remaining
Maxit TV and Talk Weekends £63.00 £46.62
TV, broadband and phone packages Monthly cost EDF per month remaining
Big Bundle    
M100 Fibre Broadband, Mixit TV and Talk Weekends £59.00 £46.15
M200 Fibre Broadband, Mixit TV and Talk Weekends £65.00 £51.13
M200 Fibre Broadband, Mixit TV and Talk Weekends (offer price) £45.00 £34.52
M350 Fibre Broadband, Mixit TV and Talk Weekends £71.00 £56.11
M350 Fibre Broadband, Mixit TV and Talk Weekends (offer price) £51.00 £39.51
M500 Fibre Broadband, Mixit TV and Talk Weekends £77.00 £61.09
M500 Fibre Broadband, Mixit TV and Talk Weekends (offer price) £57.00 £44.49
Bigger Bundle    
M100 Fibre Broadband, Maxit TV and Talk Weekends £79.00 £57.31
M200 Fibre Broadband, Maxit TV and Talk Weekends £85.00 £62.29
M200 Fibre Broadband, Maxit TV and Talk Weekends (offer price) £63.00 £44.02
M350 Fibre Broadband, Maxit TV and Talk Weekends £91.00 £67.27
M350 Fibre Broadband, Maxit TV and Talk Weekends (offer price) £69.00 £49.00
M500 Fibre Broadband, Maxit TV and Talk Weekends £97.00 £72.25
M500 Fibre Broadband, Maxit TV and Talk Weekends (offer price) £75.00 £53.98
Bigger Bundle + Sports    
M200 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends £110.00 £83.05
M200 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends (offer price) £78.00 £56.48
M350 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends £116.00 £88.03
M350 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends (offer price) £84.00 £61.46
M500 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends (offer price) £90.00 £66.44
Bigger Bundle + Movies    
M200 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends £100.00 £74.74
M200 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends (offer price) £78.00 £56.48
M350 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends £106.00 £79.73
M350 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends (offer price) £74.00 £53.15
M500 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends (offer price) £80.00 £58.14
Bigger Bundle + Sports and Movies    
M200 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends £120.00 £91.35
M200 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends (offer price) £85.00 £62.29
M350 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends £126.00 £96.33
M350 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends (offer price) £91.00 £67.27
M500 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends (offer price) £97.00 £72.25
Volt TV, broadband and phone Monthly cost EDF per month remaining
Big Bundle    
Volt M350 Fibre Broadband, Mixit TV and Talk Weekends £65.00 £51.13
Volt M350 Fibre Broadband, Mixit TV and Talk Weekends (offer price) £45.00 £34.52
Volt M500 Fibre Broadband, Mixit TV and Talk Weekends £71.00 £56.11
Volt M500 Fibre Broadband, Mixit TV and Talk Weekends (offer price) £51.00 £39.51
Volt Gig1 Fibre Broadband, Mixit TV and Talk Weekends £77.00 £60.63
Bigger Bundle    
Volt M200 Fibre Broadband, Maxit TV and Talk Weekends £79.00 £57.31
Volt M200 Fibre Broadband, Maxit TV and Talk Weekends (offer price) £57.00 £39.04
Volt M350 Fibre Broadband, Maxit TV and Talk Weekends £85.00 £62.29
Volt M500 Fibre Broadband, Maxit TV and Talk Weekends £91.00 £67.27
Volt Gig1 Fibre Broadband, Maxit TV and Talk Weekends £97.00 £71.78
Bigger Bundle + Sports    
Volt M200 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends £104.00 £78.06
Volt M200 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends (offer price) £72.00 £51.49
Volt M350 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends £110.00 £83.05
Volt M350 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends (offer price) £78.00 £56.48
Volt M500 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends (offer price) £84.00 £61.46
Volt Gig1 Fibre Broadband, Maxit TV + Sky Sports and Talk Weekends £122.00 £92.54
Bigger Bundle + Movies    
Volt M200 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends £94.00 £69.76
Volt M200 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends (offer price) £62.00 £43.19
Volt M350 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends £100.00 £74.74
Volt M350 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends (offer price) £68.00 £48.17
Volt M500 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends (offer price) £59.00 £40.70
Volt Gig1 Fibre Broadband, Maxit TV + Sky Cinema and Talk Weekends £112.00 £84.24
Bigger Bundle + Sports and Movies    
Volt M200 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends £114.00 £86.37
Volt M200 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends (offer price) £79.00 £57.31
Volt M350 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends £120.00 £91.35
Volt M500 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends (offer price) £91.00 £67.27
Volt Gig1 Fibre Broadband, Maxit TV + Sky Sports & Sky Cinema and Talk Weekends £132.00 £100.85
Ultimate Volt Bundle (including an O2 SIM)    
Volt Gig1 Fibre Broadband, Maxit TV + Kids, Sky Sports & Sky Cinema and Talk Anytime £136.00 £103.56
Volt Gig1 Fibre Broadband, Maxit TV + Kids, Sky Sports & Sky Cinema and Talk Anytime (offer price) £99.00 £72.88

What is the Virgin Media Refund Policy?

What is the Virgin Media Refund Policy

Virgin Media follows the Ofcom regulation when it comes to refunding policy. If you paid any advance amount and canceled your subscription in the middle of the contract, then you are eligible for a refund.

It takes up to 30 days after your disconnection to get your final bill. If any extra credit is left in your account, Virgin Media will send you that amount through check via post.

It can take up to six to seven weeks for your check to arrive. After getting the check, you have six months to cash it. 

Refund Eligibility

Reason for Refund Will you get a Refund?
In case you change your house No
In case you cancel your subscription during contract Only if you have credits left in your account
During the trial period Yes
In case they increase the package prices during the contract Yes
In the case you are unsatisfied with their services Yes

How to cancel Virgin Media Subscription?

To cancel your Virgin Media Subscription, you need to follow the below-mentioned steps:

  1. Check whether you are in contract or not. To do this, sign in to your virgin media account from the virgin media website or by downloading the My virgin media app into your mobile.
  2. If you are in the contract, you may need to pay the early disconnection fees.
  3. Contact the Virgin media team. You can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone.
  4. After canceling your service, you need to return the Virgin media kit. You need to post the equipment back to Virgin Media.
  5. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. It can take seven weeks for your refund check to arrive.

Summary Table

Virgin Media
Company Name Virgin Media
Is cancellation possible? Yes
In which case is a full refund possible? In case of trial period and unsatisfied customer
Cancellation mode Online and via Phone
Cancellation charge Upto £240
Do you need to return the kit? Yes
Service charge in case you change houses £20

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