VIONIC Shoes Return Policy

  • 30 days guaranteed return available.
  • Original packaging and returns label required. 
  • Refunds are sent to the original mode of payment. 

VIONIC is a famous shoe brand in the United Kingdom established in 1979. The company owns online and physical stores in different parts of the United Kingdom. The company is renowned for its effective ortho and comfortable shoes. 

Factually, VIONIC has become one of the finest footwear brands in the United Kingdom. Its list of products includes casual and active trainers, flats, boots, slippers, wedges and heels. Like all other competitors, VIONIC has also designed a return policy for its customers. 

The return policy defines the processes involved and clarifies the doubts of the customers regarding the procedure. Let us check out the entire article to know more about the return policy of VIONIC. 

Table of Contents

What is VIONIC’s Return Policy?

What is VIONIC’s Return Policy

VIONIC has coined a simple return policy for their customers. The return policy states the following conditions:

  • Customers are eligible to return any item within 30 days of purchase.
  • Items purchased from retailers other than VIONIC do not qualify for a refund. 
  • All the products must be returned in original packaging condition with all the tags and labels attached. 
  • Do not try the shoes outdoor. Any dirt marks or alteration shall make the product void for return.
  • All the refunds will be made to the original mode of payment. 
  • Returns of gifts are only eligible for a store credit. 
  • VIONIC might take up to 7-10 days for processing the refund. 
  • The company does not accept “ walk-in “ returns for safety purposes. 

These are some of the conditions that must be followed to comply with the return policy of VIONIC shoes. 

Return Eligibility

Thorough, most VIONIC products are eligible for a refund. Yet some exceptions are mentioned in the table below:

Type of ProductEligibility criteria
Shoes purchased with e gift cards.Non-Returnable.
Items without original labels and tags.Non-returnable.
Merchandise.Returnable but in original packing conditions. 
Products purchased from other retailers.Non-Returnable to VIONIC. Contact the retailer.
Items purchased from e-commerce stores.Returnable based on the terms and conditions of the e-commerce store. 
Final sale items.Not eligible for a refund. 
  • Refunds will be processed once VIONIC accepts the returns.
  • All rebates are to be processed within 7-10 business days.
  • The refund amount will be sent to the initial method of payment.

The customers must follow some eligibility criteria to be eligible for a VIONIC return.

How to return VIONIC’s Products?

How to return VIONIC’s Products

The company has tossed some methods for its customers to return their products. All the forms of returning VIONIC items are listed below:

Type of ReturnSteps involved
General Return.Visit the official website of VIONIC and enter your email address and order number to log in. The order number is located inside the package or in the confirmation mail. Select the product that you choose to return.Print the return slip and the label provided. Pack the merchandise in original packing condition with the labels and tags attached. Drop off the package at the FedEx store and carry the return receipt. 
Returns from Canada.Mail VIONIC for obtaining the return authorisation number and waybill. Ensure the order number and attributes of the product you wish to return. Highlight the first page of the attachment with the RA tag. Pack the merchandise in original packing condition with the labels and tags attached.Print the return slip and label provided. Drop off the package to your nearest Canada Post. Walk-in returns are not accepted.

These are some of the methods offered by VIONIC to return their items. 

Sum Up Table

Name of the CompanyVIONIC
Is return allowed?Yes.
Mode of Return.Online.
Time available for return.30 days.
Time taken by VIONIC to process the return.10 days.
Return labels and tags required?Yes.
Any extra charges required?NO.

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