TUI Cancellation Policy

  • Yes, TUI offers a cancellation policy.
  • TUI also provides full refunds under specific criteria.
  • Free cancellation under certain conditions.

Do you need to cancel a TUI flight or package? If that’s the case, you’ll be relieved to know that TUI offers you to cancel your tickets up until the day of departure. If getting a refund is a priority, however, there are quite a few requirements.

TUI cancellation policy is only in action if the customer cancels before the scheduled departure time. If they do it within 24 hours, they may be able to secure a full refund on all of their bookings.

You can cancel your TUI package and booking if you pay a cancellation fee. However, you must know that refund is only possible on refundable bookings and packages if canceled. By going to the Manage My Booking section, you can cancel your package or book on your own.

Let’s get into the details of the TUI cancellation policy.

Table of Contents

Is Cancellation Possible at TUI?

Is Cancellation Possible at TUI

Yes, you can cancel any TUI package or bookings at any moment before your journey. If you do not cancel within 24 hours, you must pay a cancellation charge.

On the other hand, your service providers may or may not provide such a cancellation option. As a result, the refund policy may be complicated and influenced by various criteria.

Cancellation Eligibility of TUI

For Flights

On the TUI website, there is always the possibility to cancel a booking. Once you’ve chosen the option, you’ll need to confirm it to cancel it. Flight cancellations are only possible during office hours, Monday through Saturday, 9 a.m. to 5 p.m.

Any cancellations made outside these hours will be processed the following working hour. The refund amount is determined by the flight, location, and time.

For Holiday Packages

From the website, you can effortlessly cancel your packages. Check your orders at account and bookings once you’ve logged in. First, select it and then click the Cancel button to cancel a package. However, keep in mind that many holiday packages have high cancellation fees.

Is Refund Possible at TUI?

Is Refund Possible at TUI

Yes, a refund is possible at TUI. However, you need to maintain some criteria to get a full refund. According to the cancellation policy, you can get a full money back if you cancel during the free cancellation period.

Refund Eligibility of TUI

TUI refund policy is only applicable when/if the customer cancels their booking within the cancellation period. If done within 24 hours, customers may be able to secure a 100% refund on all of their orders.

TUI only starts the refund request after the customer has canceled and filled out a refund form. The great part about the TUI refund policy is that you have up to a year from the date of booking to complete it out. However, if you fail to fill out the form a year, you will never receive a refund.

You will receive the refund within 7 to 14 working days after filling out the refund form. However, it’s important to note that refunds are only given on refundable bookings.

TUI Cancellation Fee:

TUI offers a free cancellation charge if only canceled within 24 hours. Also, some of the holiday packages and specific travel arrangements may have high cancellation charges. 

How to Cancel Your TUI Booking?

You can easily cancel your bookings or packages from TUI’s website. To initiate a cancellation, you must follow these steps: 

  • Step 2: Log in with your ticket reference number.
  • Step 3: Find your booking from the Booking section.
  • Step 4: Cancel your flight or package.
  • Step 5: Submit a refund request.

Summary Table

Service ProviderTUI
Is Cancellation Possible?Yes
Cancellation ModeOnline 
TUI Cancellation EligibilityTill the time before departure
TUI Refund Eligibility100% refund is initiated within 24 hours
Cancellation ChargesCharges are charged depending on time, location, and flight

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