Saltrock Return Policy

  • You can return your item within 28 days of purchase.
  • If your item is faulty, then you are eligible for a full refund.
  • Return item processing time is 10 days

Saltrock is a UK-based company started in 1988 by two brothers. In its initial days, Saltrock was making surfboards. After so many years, the company still makes surfboards and Men and Women Apparel.

Saltrock sells its product within the UK and in other countries. Just like any other company, Saltrock also gets hundreds of refund requests, and they need to clear them to make their customer satisfied.

So today, we will learn about Saltrock Return and Refund policy. After reading this article, you can decide whether you are eligible for a full refund or not.

Let’s start.

Table of Contents

What is the Saltrock Return Policy?

What is the Saltrock Return policy

The saltrock return policy was designed while keeping customer satisfaction the mind. 

Let’s have a look at Saltrock’s return policy significant points,

  • You can return your Saltrock product up to 28 days from the purchase date.
  • You can easily exchange your product if you have got the wrong size item.
  • You have the right to cancel your Saltrock Order. If you do not want to keep the product, then inform the company in writing within 14 days of product delivery. You will get a full refund.
  • If you receive a faulty product, Saltrock will refund you your return shipping cost. However, the amount limit is £3.50($4.60) only. If the shipping cost is more than that, you are liable to pay for it.
  • Make sure that you return your product in proper packaging and with all tags in their place to get a full refund.
  • Products purchased from retail shops can be returned online also.

Return Methodology

Return MethodImportant PointsReturn Procedure
In-Store ReturnMust have proof of purchase with you.
All store returns are based on manager discretion.
You can return it within Twenty Eight days from the date of purchase.
The product should be in unused and undamaged condition.
All tags and original packing should be intact.
Take your item to the store from where you have purchased it.
Please provide them with all necessary receipts and papers.
Your refund will be provided in the original form of payment.
You can also return it through the online method.
Return through Royal mailRoyal Mail return service is free of cost.
Always includes your invoice with your parcel.
You should return your product within 28 days from the date of purchase. 
The company can deny it if your return request looks suspicious to them.
The product should be in unused and undamaged condition.
All tags and original packing should be intact.
Once your return is received, it will take 7-10 working days to be processed and get a refund.
You need to download the return label first. You need to print it and fill it up. You can find the return label here.
Follow the steps mentioned on the website to send your product back.
If you don’t possess a printer, you can take the QR code image from the website to the Royal mail office. They will print the return label for your post.
Please pack your parcel correctly while keeping all the paperwork with it correctly.
Take your parcel and return it using Royal mail return.
International ReturnAll tags and packaging must be intact.
The product must be in new and in unused condition.
Always have the proof of postage with you.
You need to pay to ship your return product to the Saltrock warehouse. 
If your package items are lost in transit, they will not be refunded. So keep your post slip with you all the time.
Provide information like your name, order number and reason for return.
Pack your parcel correctly and include all notes and receipts with your package.
Take your return item parcel to the nearest post office and send your package to the address mentioned below.

Saltrock Surfwear,Unit 21,Bideford Business Park,Coates Rd,Bideford,EX39 4GD

What is Saltrock Refund Policy?

What is Saltrock Refund Policy

Let’s talk about the Saltrock Refund policy.

  1. You can surely get a full refund if you return your product within 28 days from purchase.
  2. If you cancel your product within 14 days of order, you are eligible for a full refund.
  3. Your product should not be damaged or tampered with. If your product is in tampered state, a full refund will be declined.
  4. Saltrock will bear the returning charges if your product is faulty. However, it can only refund up to £3.50 ($4.60) for shipping charges.
  5. Refund will be processed within ten working days of the items received.
  6. A refund will be made against the same debit/credit card used by you.
  7. If your refund is declined, Saltrock will charge you the shipping cost to send your product back to you.

Refund Eligibility.

Reason for RefundWill you get a Refund?
Your products are faulty Yes
You cancel your product within 14 daysYes
Wrong products deliveredYes
If the product is opened or usedNo
If you return your product after Twenty eight days of receipt,No
If you return your product within twenty-eight days of receiptYes

Summary Table

Company NameSaltrock
Is return possible?Yes
In which case a full refund is possibleIn case of a faulty product and for above-mentioned reasons.
Return ModeStore return, By Post and International Return
Return chargeDepends on courier service
Is your delivery refundable?Yes (In some cases)

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