Runners Need Return Policy

  • You can return Runners Need products up to 30 days from the purchase date.
  • In certain cases, Runners Need will refurbish your postage cost also.
  • Runners Need provides a warranty of 12 months on each of its products.

Runners Need is a UK-based running shoe company. Its specialty lies in running shoes as it was founded by runners. The company has its presence in both online and in retail form. 

Runners Need also sells technical clothing and accessories for both men and women. 

Due to such a vast market, sometimes mishaps happen in the form of the wrong shoe size or fault in accessories., Due to that, Runners Need has a solid Return and refund policy in place.

In this article, we will look at Runners Need return and Refund Policy. 

Let’s start.  

What is Runners Need Return Policy?

What is Runners Need Return Policy

Runners Need has a very lenient return and refund policy for its customers. The company makes sure that customers should always be their priority.

Let’s understand Runner’s Need Return Policy in points.

  • Products can be returned to Runners Need for a refund up to 30 days from the original purchase date.
  • If you are an “Explore more” member, you can return your product within 100 days from the original purchase date.
  • Every product which is returned should be in a new and unused condition. If the product seems used or damaged, Runners Need will decline your return.
  • Due to the safety issue of customers, the company will not accept the return or exchange of any used or unused climbing equipment or helmets brought in store. Exceptions can be made if they are faulty, though.
  • Items such as helmets, food, gas, unsealed swimwear, unsealed headphones are non-returnable.
  • If your items are faulty, the company will even reimburse your postage-related cost.
  • If you get your faulty product repaired under manufacturer warranty, Runners Need warranty will automatically become void.
  • If you lost your purchase receipt, you can log in to your account and print your invoice from the “My Order” section. You can then post back your item back to the company.

These points are the essential points regarding Runner’s Need return policy. Let’s have a look at Runners Need available return method.

Return Methodology

Return Method Important Points Return Procedure
In-Store return Must have proof of purchase with you.The item should have original packaging and labeling. All store returns are based on manager discretion. Take your item with you to the store from where you have purchased it.
By Post return Always include your invoice with your parcel.The product should be in new and unused condition. The product should have original packaging and labeling.It will take nearly ten days to process your return.In the case of shoes or boots, always return them in a sealed plastic bag.Runners Need will not take any responsibility if you send your product with any other service than Runners Need designated return service and your product is lost during transit.If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item. Log in to your account on the Runners need website.After Log-in, head towards the “Return items” link from the “Manage items” menu.Select the item which you want to return and select the reason for the return.Select your return method and confirm your choice.Select the carrier portal which you want to choose. It can either be Royal Mail or Collect+. Place the complete return form and place it inside your parcel.
International return All tags and packaging must be intact.The product must be in new and unused condition.It will take seven working days to get mail from the company that they have received your product.Always have the proof of postage with you.You need to pay for your own return postage cost. However, if your product is faulty, your cost will be reimbursed. Pack your products correctly in the parcel.Complete the return details on your delivery note.Place your completed return form inside the package.Place the printed barcode on the outer side of the package as mentioned in the form.Take your package that you intend to return to your nearest post office and post it to the address below.
FAO Returns, Outdoor & Cycle Concepts Ltd, PO BOX 75, Crudwell, Malmesbury, SN16 9WQ.Or FAO Returns, Outdoor & Cycle Concepts Ltd, Unit 11, Kemble, Business Park, Crudwell, Malmesbury, SN16 9SH. 

What is Runners Need Return Refund Policy?

What is Runners Need Return Refund Policy

Let’s talk about Runners Need Refund policy. 

  • The current aftersale processing time is 7 working days.
  • It can take up to 14 days to get your refund amount back in your account.
  • If you are looking to reject your product and apply for a refund, you should not try to repair it and send it back to Runners Need in nearly unused condition.
  • Products sold by Runners Need to have a 12-month guarantee. So if you have any problem with them, you can surely return it and apply for a refund.
  • If you have an “Explore More” membership, you are eligible for an additional 12-month guarantee.
  • The quickest way to claim a refund is to return your product to the store where you have brought it. 
  • Refund will only be provided in the original form of payment.
  • In case of a voucher or gift card, you will get a new gift card in the form of a refund.
  • If you have paid through cash, you will only get your refund in cash format.
  • In the case of a Credit/Debit card or PayPal, you will get your refund back in the respective format only.

Refund Eligibility.

Reason for Refund Will you get a Refund?
Your products are faulty  Yes
Products are of the wrong size Yes
Wrong products delivered Yes
If product hygienic seal is broken when you return it No
If you return your product after Thirty days of receipt, No
If you return your product within Thirty days of receipt Yes

Summary Table

Runners Need
Company Name Runners Need
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product
Return Mode Store return, By Post and International Return
Return charge Depends on courier service
Is your delivery refundable? Yes(In some cases)

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