Richer Sounds Return Policy (Explained)

  • 28 days Guaranteed Return.
  • All items must be in original packaging condition with proper accessories. 
  • Used or altered items are not eligible for a return.

Richer Sounds is a home entertainment retailer brand that operates in the United Kingdom. Its chain extends up to 51 offline stores, and the online process allows customers to easily purchase their favourite entertainment products. The company was established in 1978 in London, England. 

Though there are many entertainment retailers across the globe, different companies have expertise in various domains. Richer Sounds have also created a simple return policy for its customers, and it aims to answer the necessary queries of the customers related to the return and refund process. 

In this article, we will talk about the return policy of Richer Sounds and clear the doubts of the customers as much as possible. 

Table of Contents

What is Richer Sounds’s Return Policy?

What is Richer Sounds’s Return Policy

The return policy of Richer Sounds has several terms and conditions that the customers must comply with to be eligible for a refund upon returning the item. 

  • All the products must be returned within 28 days of purchase. 
  • All the goods must be returned in new condition. If they have tampered with in any case, or some accessories are missing, some portion of the refunded amount will be deducted. 
  • Faulty items are acceptable for return, but they must satisfy the following conditions:
    1. The fault does not include normal wear and tear of products, especially the portions that are designed to wear. 
    2. No repairs must be carried out on the products even if the product is faulty.
    3. The fault must be developed through domestic or regular use only.  
  • Cost of order, return postage is returnable only if all the terms and conditions of the company are satisfied.

Refunds will be made to the original mode of payment. Richer Sounds takes a few days to process the refund after the returned item is received at their warehouse. 

Refund Eligibility

Almost every product purchased from Richer Sounds is eligible for a return, and some might not be qualified for returns. All the products are listed below in the table:

Type of ProductReturn Eligibility
TV and ProjectorsEligible for a return
Wireless Streaming gadgetsEligible for a return
Headphones and accessoriesEligible for a return
Faulty itemsReturnable, Eligible for a full refund

Once Richer Sounds receive the item, refunds will be initiated. All the refunds will be made to the original mode of payment. It would be best to wait for a few days to get the amount credited to your bank account. 

The shipping charges and postage costs are refundable based on the terms and conditions. 

How to Return Richer Sounds’ Product?

How to Return Richer Sounds’ Product

The company has devised short and simple yet straightforward methods for its customers to return their items. 

Mode of ReturnProcesses involved
Items purchased over phone or online.If the items are purchased through the telesales team or online, they cannot be returned at the store. Carry the receipt and order number while returning an item. Contact the following numbers to return the products.
Telesales: 0333 900 0093 Email:
Web Aftersales: 0333 900 0065 Email:
General return for the customers.Fill up the return form available with the package. Download the form and place them inside the package. Cover the package in original packaging condition. Contact richer sounds customer support team for the return. Once the return is picked up, customers will receive an email confirmation. Keep the postage as refund proof unless the final refund is credited. 

All the returns will be credited to the original mode of payment. It might take up a few days for richer Sounds to process the refund. Shipping charges are refundable.

Sum Up Table

Richer Sounds
Name of the company.Richer Sounds
Is return feasible?Yes.
Mode of Return.Online and Offline.
Time available for return.28 days.
Time taken to process the refund.A few days.
Shipping charges.Refundable.
Extra charges.Not required. 

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