Paperchase Returns Policy

  • Faulty goods returned within 30 days are eligible for a full refund.
  • For items returned accompanied by a gift receipt, the price will be refunded to a gift card in a standalone store.
  • Other than in the case of faulty products, they will only accept the return of unopened/ unused products.

Paperchase is an international chain of stationery stores that was established in the United Kingdom but has since expanded into Europe, the USA, and the United Arab Emirates.

Paperchase always strives for innovation. Due to its popularity, Paperchase is quite famous worldwide. Due to this, there are hundreds of return requests each day. To deal with them, the company has got a strong Return and refund policy. 

In this article, they will look at the Paperchase Returns Policy. After reading this article, you will know whether you can avail full refund or not.

What is the Paperchase Returns Policy?

What is the Paperchase Returns Policy

In-Store Returns

  • If you are not happy with your purchase, they will refund the price of goods returned within 30 days of the date of purchase provided they are in a saleable condition and accompanied by a valid receipt. 
  • Items returned without an accompanying receipt may be exchanged for goods to the value of the current selling price or credited to a gift card in a standalone store. 
  • For items returned accompanied by a gift receipt, the price will be refunded to a gift card in a standalone store.
  • Goods purchased in-store, online on the Paperchase website, or through the Click & Collect service can be exchanged or the price can be refunded as above within the 30 day period in any Paperchase store. 
  • Goods purchased online and paid via PayPal can be refunded in cash when returned to the store, if the value is £30 or less. For orders/goods above £30 customers need to refer to the online return process (below) and return the goods to their online warehouse for a refund instead. 
  • Please have a copy of your dispatch confirmation email; either printed or visible on mobile device, at hand when returning goods to a store as a point of reference.
  • Unfortunately, goods purchased in a Paperchase store or online cannot be returned to a concession.
  • Alternatively, goods purchased online on the Paperchase website or through the Click & Collect service can be returned to theirr online fulfillment warehouse within 30 days of receipt/collection of the goods. Goods must be accompanied by a valid delivery dispatch note. Refer to the ‘Online Returns’ section below for more details on how to return goods to theirr warehouse. 
  • Please allow up to 28 days for postal returns to be processed.
  • Unfortunately, they are unable to accept returns, or provide a refund, for personalized goods unless the product is faulty.
  • Due to hygiene reasons, they are unable to accept returns, or provide a refund, for opened and worn headphones unless the product is faulty.
  • Goods purchased on other websites (e.g. asos.com, amazon.co.uk) can only be returned to the website used in accordance with their terms and cannot be returned to Paperchase.

Online Returns

  • If you are not completely happy with your online purchase you can return it to them, within 30 days of receipt. Provided you comply with the terms below they will refund the price of the goods and the basic delivery charge.
  • If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to them within 30 days, and they will refund the price paid, the basic delivery charge, and the cost of packaging and postage for returning the product (please see below) to your original method of payment.
  • Other than in the case of faulty products, they will only accept the return of unopened/ unused products.
  • Due to hygiene reasons, they are unable to accept returns, or provide a refund, for opened and worn headphones unless the product is faulty.

Return Methodology for Online Purchases

  • Please note that all Paperchase parcels for online orders no longer include a printed dispatch note. Customers will still receive their order dispatch email as normal, which will include a full listing of items shipped within their order. Please keep your dispatch email safe, as this will be helpful to fill the returns note below in case you would like to return your order.

1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, they cannot accept the return of products that have been opened or used.

2. Include printed and completed return slip. Their returns slip will need to be printed, completed and included in your return package to enable them to process your return. Remember to include your order number and your details, the goods you are returning and the reason through the ‘reason for return’ code. The returns slip can be viewed, downloaded and printed here.

3. Attach return label. Use the purple returns address sticker provided to address your parcel (please note this is not a prepaid sticker). If you do not have a sticker, send your parcel to:

Paperchase Products Ltd.
C/O iForce
Long Croft Rd
Corby
Northamptonshire
NN18 8EY

4. Post it! Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches their warehouse, so they strongly recommend you obtain a proof of postage, as without this they will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to them unless faulty.

  • When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. They will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.
  • Goods purchased on other websites (e.g. asos.com, amazon.co.uk) must be returned to the website they have been purchased from. They cannot be returned to the Paperchase website or a Paperchase store.

Personalized Products Returns

Personalized Products Returns
  • Returns cannot be accepted on personalized products (identified by SKU starting with “P-“) unless the item is faulty.
  • If a personalized item is faulty, their normal Returns policy applies and it can be returned within 30 days of receipt.
  • They will refund the price paid and the basic delivery charge as well as the cost of packaging and postage for returning the product.
  • If you need to return a faulty personalized product, please just click here to contact their Customer Service Team and explain to them the fault.

Premium Pens Returns

  • If you are not happy with your purchase they will refund the price of goods returned within 30 days of the date of purchase provided they are in a saleable condition and accompanied by a valid receipt.
  •  Please allow up to 28 days for postal returns to be processed.
  • Premium pens purchased online on the Paperchase website can only be returned to the address below, within 30 days of receipt/collection of the goods. Goods must be accompanied by a printed returns slip – the returns slip can be viewed, downloaded and printed here. Please allow up to 28 days for postal returns to be processed.

“The Pen Shop, 24 Newgate St., Morpeth, NE61 1BA”

Summary Table

Paperchase
Company Name Paperchase
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product
Return Mode Store return, By Post and International Return
Return charge Borne by the Company in some cases
Is your delivery refundable? Yes(In some cases)

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