Fitflop Returns Policy

  • You can return the Fitflop product within 28 days from the date of the item shipped to you.
  • All returns are chargeable from Europe.
  • Please allow up to 10 days from the return date for the refund to be made to the original payment account.

Fitflop Ltd. manufactures footwear. Their Company designs biochemically engineered footwear for fitness. Fitflop designs sandals, shoes, and boots for men, women, and kids. Since their inception in 2007,  have proved to be game-changers, creating footwear that looks stylish and is comfortable at the same time.

Since  cater to a large audience, at times, incorrect sizes, faulty deliveries, or wrong products are sent for which the customers demand a return, refund, or exchange. To help their customers deal with these problems,  have created the FitFlop Returns Policy.

Let us understand this policy in detail.

What is the Fitflop Return Policy?

What is the Fitflop Return Policy
  • Returns are accepted up to 28 days from the date your order is delivered.
  • All returns are chargeable from Europe.
  • Fitflop, unfortunately, cannot accept liability for returned goods that don’t receive (please hold onto your proof of postage), or for those that get damaged in shipping on their return.
  • Item(s) returned must be in their original and saleable condition without having been worn outdoors, unless it is faulty.
  • Please contact customer service if the product arrived faulty on +442077513694 or via email on info.eu@fitflop.com
  • If you have any difficulty or have any other queries regarding the returns procedure, their Customer Services Department will be able to assist at info.eu@fitflop.com or on +44 207 751 3694.
  • Please allow up to 10 days from the return date for the refund to be made to the original payment account.

Return Methodology

  1. Please contact Customer Service before you arrange your return as will need to provide you with the Invoice for their order to help complete Customs Documents.
  2. Place the shoes back in the original packaging if possible.
  3. On the bottom of their dispatch note, complete and cut out the returns slip and place it into your packaging.  Please indicate the reason for return using the codes provided and, in the case of a fault or error on our part, please provide a full description in the space provided.
  4. Cut out the returns label on the bottom of your dispatch note and affix it to the outside of the parcel. If you have lost your returns label, please contact Customer Service for further assistance.
  5. Please ensure that the correct customs paperwork is completed when sending your returns back to Fitflop.

Please send all returns to the following address:

FitFlop Returns Department
Spark Response
Follingsby Avenue
Follingsby Park
Gateshead
NE10 8HQ
United Kingdom

If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at info.eu@fitflop.com or on +44 207 751 3694

Switzerland Returns

Please follow these instructions:

  1. Contact their customer services team on +44 207 751 3694 who will arrange for returns paperwork, including a shipping label, to be sent to you.
  2. Complete the form overleaf, stating the reason for return, and include that section of the document in your parcel.
  3. Take your labeled parcel to your nearest DHL drop-off point and retain the receipt issued. You can find your nearest drop-off location on your local DHL website. If they have sent the wrong items, or on arrival, your order is faulty, damaged, or not as described, you will not be charged for the cost of your return. For all other returns, they will make a deduction of €7.00 from your refund to cover the cost of carriage.

Refund Eligibility

Refund Eligibility
Reason for Refund Will you get a Refund?
Your products are faulty  Yes
Products are of the wrong size Yes
Wrong products delivered Yes
If you return your product after Twenty-Eight days of product delivery No
If you return your product within Thirty days of product delivery Yes

Summary Table

Fitflops
Company Name Fitflops
Is return Possible Yes
In which case a full refund is possible In case of faulty, unsatisfactory, and damaged product
Return Mode By Post and International Return
Return charge Outside Europe Postage Charges borne by the Customer
Is your delivery is refundable Yes(In some cases)

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