Know Body Shop Return Policy!

  • 60 days assured return.
  • Refund within 14 working days.
  • Original packaging and tags, the label required.

Body Shop was established in 1976 to sell the best skin care products and cosmetics to its customers. Its headquarters are situated in Brighton, England. Since its inception, the company has grown hugely and caters its products to almost every corner of the world. 

The company offers a wide range of skincare, hair care and cosmetic products. Customers might change their minds after purchasing an item, and Body Shop has designed an easy to understand return policy for its customers. 

The policy aims at telling the procedures involved while returning an item purchased from the company. 

Let us check out the entire article to see the Body Shop Return Policy clauses. 

What is Body Shop’s Return Policy?

What is Body Shop’s Return Policy

The Body Shop has devised a simple return policy for its customers. Yet some conditions must be ticked before returning an item to the brand, and all the exceptions are listed below:

  • All the products of the Body Shop are covered under a 60-day quibble guarantee. You must return the product within the mentioned time to the company.
  • It can take up to seven days for the returned parcel to reach the Body Shop warehouse. After receiving the returned item, the company takes around two working days to process the refund. 
  • The item to be returned must be in original packing condition. All the tags and labels must be attached to the body of the product.
  • There should be no sign of alteration, damage, or stain on the returned item. Any such sign on the product might make it void from returning. 
  • Keep the postage as proof of return. No refund will be processed without postage proof. 
  • You must fill up the delivery note for returning any item. Make sure to use a recorded courier service so that the item can be tracked if they are lost at the time of transit. 
  • All the refunds shall be made to the original payment method within 14 working days. If there is a further delay, you must contact your financial provider. 

All the terms mentioned above and conditions must be satisfied to comply with the return policy of the Body Shop. Violating any of these points shall not allow you to return an item to the company. 

Return Eligibility.

Almost all the products catered by the Body Shop are eligible for a return. There are some cases when the products cannot be returned, and they are mentioned below:

Type of Product Return Eligibility
Products with original seal opened. Non-Returnable.
Items with a mark of stain or dirt. Non-Returnable.
Faulty or damaged items. Returnable. The product will be properly inspected. 
Items with original labels and tags missing. Non-Returnable.

These are some cases when you cannot return your items. Make sure that you follow all the terms of the Body Shop to avail a return and refund. 

How to return the Body Shop’s Products?

How to return the Body Shop’s Products

The company has tossed user-friendly methods for its customers, allowing them to return the items. 

Mode of Return Procedures to return the product
General Return. Place the item in its original packing condition. Mention your order number, name and mobile number, and the original invoice. Ensure that the item has all the tags and labels attached with seals inside it. Keep the item ready to be picked up by the Body Shop executive.
Internation returns. Fill up the return form provided by the company. Pack the product in original packaging condition with the tags and labels fixed. Check that the seal is also attached. Contact a recorded courier service and send the item back to the Body Shop warehouse. 

You must mail the scanned copy of the courier receipt to the Body Shop within 7 days of returning the parcel.

Sum up Table

The Body Shop
Name of the Company The Body Shop
Is return permitted? Yes.
Mode of return. Online.
Time available for returning an item. 60 days from purchase.
Time taken by the company to process the refund. 14 days. 
Shipping charges. Non-Refundable ( except faulty items )
Any additional charges required? No.

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