Blacks Returns Policy

  • Goods can be returned within 28 days after receipt.
  • You need to notify the company within 14 days if you plan to return, they will send a return form and then you shall have further 14 days to return.
  • Swimwear, underwear, and perishable goods cannot be returned.

Blacks Outdoor Retail Ltd is the UK’s biggest outside retailer with Millets and Blacks stores. They deal with a wide range of clients with their assorted items from apparel, gear, footwear, and accessories. 

As this brand takes special care of a global crowd, they get many return and refund demands each day. To assist their clients with managing the refunds and returns, they have made the Blacks Returns Policy.

Table of Contents

What is the Blacks Returns Policy?

  • They follow a ‘no questions asked’ returns policy. Without any explanation, they will return or refund your item in no less than 28 days of return delivery.
  • Pack your items and send them back to them and wait for a confirmation of return receipt from them.
  • They offer a number of ways for you to return things. Note that you are responsible for the items until they contact you.
  • Except if broken, things returned should be returned in their original packaging and in a re-saleable condition.
  • Assuming that you wish to exchange a thing, it should be possibly available. In the event that not returned through one of their stores, they can offer a refund.

Bicycles can be returned straightforwardly to their stockroom but should be properly boxed. Whenever unpacked, bicycles should be returned to your closest GO Outdoors store for review first. It will then, at that point, be shipped off their stockroom where a refund will be handled. Assuming that your bicycle fosters a shortcoming, go to the closest GO Outdoors store (barring Hathersage and Southport) where they have a full studio and prepared mechanics who will actually want to help you. If there is a problem with your bicycle, kindly don’t send it back to their stockroom as they can’t process broken or under-warranty bicycles.

Delivery charges will be refunded in situations where the merchandise is defective. In the event that a whole request is dropped inside the multi-day return period, the standard delivery charge will be refunded. In the event that you decided to pay extra for a speed-up delivery, they will just refund the expense of the standard delivery. Kindly note that assuming you keep some portion of a request (counting any unconditional gifts), you may not be qualified for any refund on the delivery charge.

Used flawed products should be returned in perfect condition to be acknowledged for a refund. This is to guarantee the ease and security of the team taking care of returns. This doesn’t influence your statutory rights.

They can’t acknowledge returns of swimwear, clothing, short-lived items like food (save where such items have a drawn-out use by date), or PPE hardware like head protectors, grappling ropes, outfits, and karabiners or slings.

Return Methodology


Everything can be returned to any Blacks, Millets or Ultimate Outdoors store for FREE. Simply take the products you need to return, but go with the dispatch note or receipt and the store group will be glad to help you.

Assuming that you paid utilizing a credit or charge card kindly ensure you have this with you so they can handle a refund. The time banks take to handle payments can change. Kindly allow 5 working days for a refund to show up in your record.

Assuming you paid using Klarna, PayPal, PayPal Credit, or Apple Pay, they’ll send the things to their Web Returns to check. When received they will handle your return. Any substitution things will be shipped off a similar store or address as the first request.

Return Portal

Man wearing Black Company Boots

Visit their Returns Portal to pick your option for returns from the accompanying choices:

  • Day in and day out InPost Lockers
  • No printing expected at home or when you drop off your return. Simply choose. Drop. Done. You don’t require a label!
  • All things from a similar order ought to be returned in one package. Greatest package size: 41cm x 38cm x 64cm.

Asda Returns

Basic Returns At Asda – No Printer Required

No printer is required while returning your request at Asda. Visit their returns portal to enlist your return and get a QR code and print a label coming up. 

You can browse up to 600 advantageous Asda stores across the UK. With simple operating and opening times, you can return during a period that suits you.

Evri Returns

Return your package easily utilizing Evri return framework, accessible on both little and enormous packages. Note: Parcel shop and storage drop-off are just accessible on packages up to 30cm long with the greatest load of 15kg.

Imperial Mail Returns

You can return things with Royal Mail at more than 13,000 areas at Post Office® branches.

No printer is required, simply visit their return page to enrol your returns. Accept your QR code and take it alongside your package to a Post Office branch or Royal Mail Customer administration point where they can print your label from the code.

By CollectPlus

Return your undesirable things at the nearby drop-off centers.

CollectPlus have more than 4500 package drop stores in nearby stores across the UK. Many have expanded opening times and are open 7 days per week, so you can return things all at once and place that suits you.

CollectPlus can acknowledge packages up to 10kg in weight and with the most extreme sizes of 60x50x50cm.

By Post

You can make your own courses of action through any postal transporter.

They suggest you use couriers that can give verification of postage as the things remain your obligation until they accept your package. A few administrations offer degrees of pay on the off chance that your package gets derailed or harmed. They propose this is considered particularly while returning high-value things.

Return packages to:

Blacks Internet Returns,
John K Philips Group Ltd
Unit 3 Golborne Point
Ashton Road

Return shipping on them when you pay with PayPal

PayPal will refund the expense of returning things on orders paid for utilizing PayPal (terms apply). To use this proposition kindly follow the guidelines below:

1. Click on ‘Return Shipping On Them’ by signing into your PayPal record and taking the help at returns.

2. Put in your request on the Blacks site and use PayPal as your preferred payment.

3. Return any things, utilizing the ‘by post’ directions above.

4. Sign in to your PayPal account, select the product you are returning and click on ‘Item return delivering Refund’. Present the return delivering refund label, alongside evidence of your return in 30 days or less.

5. Assuming that your case is supported, PayPal will send a refund of upto £15 to your PayPal account within 10 workdays.

Summary Table

Company NameBlacks
Is return possible?Yes
In which case a full refund is possibleIn case of faulty and damaged product
Return ModeStore return, By Post and International Return
Return chargeBorne by the Company(in some cases)
Is your delivery refundable?Yes(In some cases)

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