Autodoc Return Policy

  • 14 days assured return.
  • Returned goods must be unused and in original packing condition.
  • Shipping costs are charged on account of the customer.

Autodoc is one of the best car parts retailers in the United Kingdom. Autodoc is a German online retailer that sells premium car parts for trucks and motorcycles. The company was established in 2008 and is now operable in more than 27 European countries. 

The headquarters of Autodoc are situated in Berlin and Autodoc offers a wide range of quality parts for cars, motorcycles and trucks. For the customers who change their minds and wish to return their products, Autodoc has also coined a return policy for them.

Let us check out the entire article to know more about the return policy of Autodoc and how the processes work. 

Table of Contents

What is Autodoc’s Return Policy?

What is Autodoc's Return Policy

The Autodoc return policy states the following:

  • Full refund on unused or undamaged items within 14 days of delivery by the company.
  • Products having 365 days warranty can be returned within 365 days of purchase. 
  • Non-faulty products are returnable after filling up the online return form.
  • Ensure to have the order number and postcode for returning an item to Autodoc. 

Once the Autodoc warehouse receives the returns, all the returns will be processed subsequently. It takes a few days to refund the amount back into the customers’ account. 

Refund Eligibility:

Almost all the products are eligible for a return. But some exceptions are listed in the below-mentioned table:

Type of Product.Return Eligibility.
Unused Product.Returnable and eligible for a full refund.
Faulty products.Returnable. The item will be inspected properly and the refunds will be made based on the terms and conditions.
Special Products ( Wet Batteries )Returnable based on the response of the customer support team. 

All the refunds will be processed once Autodoc receives the product. Any damaged product shall not be accepted for return. 

How to return Autodoc’s products?

How to return Autodoc’s products

For returning any purchased item from Autodoc, you need to follow a few steps. The list of steps is mentioned below:

  • Carry the postcode and order number for returning your item. 
  • Visit the official website of Autodoc and check into the returns portal.
  • Create a return label after registering for an online return.
  • Print the label and start returning your goods. 
  • Fix the label on the returning package and send the parcel via trackable courier service. 
  • Once the refunds are received at Autodoc’s warehouses, refunds will be processed soon. 

All the refunds will be made to the original mode of payment. Autodoc might take up to a few days to process the refunds. Ensure that all the returned goods are in original and unused condition. Processing of the refund will be notified via email. 

Sum Up Table

Name of the companyAutodoc.
Is return allowed? Yes.
Time available for returning an item.14 days from purchase.
Time taken to process the refund.A few days.
Shipping charges.On account of the customer.
Mode of return.Online.
Any extra charges?No.

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