Alpkit Return Policy

  • You can return your item within 123 days of purchase.
  • If your item is faulty, then you are eligible for a full refund.
  • You can use the “Paypal international return” scheme to return your order free of cost internationally.

Alpkit is a UK-based company that deals with outdoor clothing and gear for men and women. The company’s primary aim is to create top-notch outdoor equipment at a reasonable cost.

Alpkit delivers to another country as well. Their 30% of web traffic comes from outside of the UK. The company was founded in 2004 by three people together to provide mountaineering equipment.

Today, we will take a look at Alpkit’s Return and refund policy and try to understand how you can be benefitted from it. 

Let’s start,

What is Alpkit’s Return policy?

Man riding alpkit bike

Alpkit Return and refund policies are comprehensive regarding refund and return-related requests.

Let’s look at the main aspects of the Alpkit return policy.  

  • If you are unsatisfied with any Alpkit products, you can easily return them within 123 days from the purchase date.
  • The product should be in its original packaging and undamaged condition with the proof of purchase. Failure to do so will result in denying of the return claim.
  • Due to safety reasons, there will be no return on climbing ropes and climbing hardware. These are personal safety devices, and the company doesn’t want to resell your return.
  • If your climbing ropes and hardware are faulty, you can surely return them.
  • Alpkit sells its item through its website only. So you can return through postage only.
  • If you are using your desired courier service to deliver your item back, you should have proof of postage and a tracking id if your items are lost during transit. Without it, you won’t get any refund if your items are gone missing.
  • If your items are faulty, Alpkit will provide you with a full refund and collect their product through their courier service.
  • If you cancel your item within 14 days of purchase and live in the European Union, then Alpkit will refund the standard postage and packing cost you have paid. 
  • Return is free of cost if you decide to return your items within 123 days from the purchase date.
  • If you are not UK-based and want to return your items, you need to pay your own return cost and custom fees.
  • If you have paid through Paypal and are not based in the UK, you can use the “Paypal free international return” scheme. 
  • Alpkit offers a warranty scheme which is known as Alpine bond. If the product doesn’t meet your expectation, then you can get it replaced, repaired, or get a refund. Read here more about it.
  • In the case of the Sonder bike and Sonder wheels, you can get it replaced within 28 days from the purchase date with no question asked.

Return Methodology

Return Method Important Points Return Procedure
By post return Always include your invoice with your parcel.
The product should be in new and unused condition. 
It will take nearly seven days to process your return.
If your product is faulty and damaged, the company will even reimburse you postage cost when you return the item.
The item should be in a resaleable condition, and its original packing should be intact.
The return form should be filled out and included with the parcel. Otherwise, Alpkit can deny your refund.
Climbing equipment can’t be returned unless they are faulty.
If you think your product is faulty, contact the Alpkit team first before returning the item. 
You need to fill up the return form. You can find the return form here.Keep all of your unwanted items in the box and pack them correctly. The dimensions should be as follow, Boxes: less than 20 kg and smaller than 61 x 46 x 46 cm Tubes: less than 20kg, and the length plus 2 x the diameter must not exceed 104cm, with the highest dimension being no more than 90cm You then need to create a return label. You can find the return label hereYou need to print out the return label and post it outside the box.Post the parcel back to the Alpkit team. Don’t forget to take the proof of postage from them.If your item is bigger than the given size, then contact the Alpkit team so that they can arrange the return for you..
International Return You should contact the Alpkit team first before initiating any return.
The product should be in new and unused condition. 
The product should have original packaging and labelling.
The item should be in a resaleable condition, and its original packing should be intact.
The return form should be filled out and included with the parcel. Otherwise, Alpkit can deny your refund.
Climbing equipment can’t be returned unless they are faulty.
You are responsible for return charges as well as custom charges as well. You will bear any additional costs to send your order back.
If you have paid through Paypal, you can use Paypal for free international returns. To know more about it, click here.
You need to fill up the return form. You can find the return form here.Keep all of your unwanted items in the box and pack them correctly. The dimensions should be as follow,
Boxes: less than 20 kg and smaller than 61 x 46 x 46 cm Tubes: less than 20kg, and the length plus 2 x the diameter must not exceed 104cm, with the highest dimension being no more than 90cm
Take your parcel to any of your desired postal services. Obtain the proof of postage. It is necessary for your safeguard.

What is Alpkit Refund Policy?

A man camping in the top of mountain using alpkit products

Let’s take a look at the Alpkit refund policy’s central aspect,

  • If you return your product within 123 days from the purchase date, you are eligible for a full refund.
  • The refund will not be processed until Alpkit collects the returned item and thoroughly inspect it.
  • If you miss the 123 days to return your item, you are not eligible for a refund.
  • If your item is damaged or unsellable, the refund will be denied.
  • Alpkit can take up to seven working days to process your return. After that, it can take up to four days for the refund amount to be credited back into your account.
  • You can cancel your product within 14 days and with no question will be asked to get a full refund.
  • In the case of Sonder bikes and wheels, you can return your product within 28 days of receipt to get a refund.

Refund Eligibility.

Reason for Refund Will you get a Refund?
Your products are faulty  Yes
Products are of the wrong size Yes
Wrong products delivered Yes
Returning Climbing rope and gear in case they are not faulty. No,
If you return your product after 123 days of Purchase No
If you return your product within Ninety days of purchase. Yes
If you cancel your items within 14 days of the purchase date. Yes

Summary Table

Alpkit 
Company Name Alpkit 
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product or unused product
Return Mode By Post and Paypal International Return
Return charge Free 
Is your delivery refundable? In certain cases

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