Alpinetrek Returns Policy

  • They have a 100-day return policy.
  • They will deduct a processing fee for returned goods if the total value of the order was less than £75 (Approx $90).
  • Refunds will be made once within 21 days.

Alpinetrek.co.uk is the provider for outside sports, for example, climbing, ice climbing, climbing, bouldering or yoga: clothing, hiking beds, knapsacks, tents, climbing bridles, ropes, crash cushions, ice picks, snowshoes, gas cookers, and considerably more.

Since its launch, Alpinetrek has extended its deals and deliveries internationally. It, thus, gets some return and refund requests each day. To assist clients with managing the refunds and exchanges, Alpinetrek has made the Alpinetrek Returns Policy. This is what the policy is all about.

What is the Alpinetrek Returns Policy?

Person walking Alpinetrek boot

RETURNS

  • You have 100 days to completely check your product and ensure that you want to keep it or return it. As a feature of their deliberate authoritative 100-day merchandise exchange, you can return anything in no less than 100 days after receipt.
  • Kindly note that they just acknowledge unused things in their unique bundling.
  • Be careful so as not to discard any labels or tags. This may prevent your product from being refunded.

THE 4 STEPS OF A RETURN

  • Kindly finish up the return process instructions that are included with every product. It will permit them to handle your returns as fast as possible.
  • Kindly try to return everything unused, as new with unique marks/labels and with the first bundling.
  • You can download and print an Alpinetrek return label from Royal Mail. They will deduct a handling expense for returned products assuming the absolute worth of the request was under £75.
  • You can drop off your bundle at any Royal Mail Post Office. You can produce a return label from their portal. Kindly ensure to keep your verification of postage receipt until the whole refund process is finished.
  • As they cover the delivery costs for your return at first, they need to deduct a return shipping charge amounting to £3.99 from your refund for request values beneath £75.
  • While utilizing the Royal Mail return administration, note that unexpected return expenses might apply for larger than usual or potentially overweight bundles. Such extra expenses should be borne by you before starting the return process. These costs won’t be refunded by them.

On the other hand, kindly put adequate postage on the bundle and send it to:

Alpinetrek
Century Logistics
Saxham Business Park
Little Saxham
Cover St Edmunds
Suffolk
IP28 6RX

When your package shows up at their nearby center point, it clears customs and will then be delivered to their appropriation warehouse in Ergenzingen, Germany before the refund can be processed.

They will check and handle your return when they get it at their dispersion place in Germany. Due to current changes in customs because of Brexit, it can take up to 21 days for returns to be delivered and handled at their warehouse. They will send you an affirmation of receipt once the return has been handled.

New Order Instead of Exchange

A person riding Alpinetrek bike

Since they need to guarantee high stock levels and an exceptional stock consistently, they can, unfortunately, at this point not offer exchanges. On the off chance that you need a specific thing in an alternate tone or size, basically, return the product and request another. This way your exchange process will happen quicker.

Warranty CLAIM

They will handle all items under warranty. You can find all the information on this on their Warranty page.

Transport Damage

You will obviously promptly have a fair amount of money returned of any products harmed during transportation. Make a point to check your conveyance promptly upon receipt for culmination and conceivable harm.

It is ideal to take note of any deformities recorded as a hard copy to the conveyance supplier straight away. In the following stage, advise their group regarding the damage by email or call 03 33 33 67058 with the goal that they can quickly begin taking care of the refund of your request.

Summary Table

Alpinetrek logo
Company Name Alpinetrek
Is return possible? Yes
In which case a full refund is possible In case of faulty and damaged product
Return Mode Royal Mail, By Post and International Return
Return charge Borne by the Company in some cases
Is your delivery refundable? Yes(In some cases)

Leave a Comment